Member relations

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

• Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.

• Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.

• Support onboarding of new members, including welcome communications, tours, and orientation.

• Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.

• Assist with the coordination of member events, reservations, private bookings, and special requests.

• Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.

• Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.

• Champion the club’s values, brand tone, and member-first approach in every interaction.

• Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

• 2+ years in a hospitality, concierge, membership, or guest relations role
• Exceptional interpersonal and communication skills
• Polished, professional demeanour with a genuine service mindset
• Strong administrative skills and experience using CRM or database systems
• Ability to stay calm and resourceful under pressure
• High attention to detail and confidentiality
• A passion for people and delivering memorable member experiences

• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required

We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. http://www.sohohouse.com/careers .