Vice President Of Operations, The Americas

The Vice President of Operations, The Americas is a senior leadership role responsible for overseeing Food & Beverage and Accommodations Operations across Soho House properties in the region. This role is focused on delivering exceptional quality in service and products, maintaining brand and operational standards, and driving profitability through disciplined cost control and operational efficiency. Reporting to the Managing Director of The Americas, the Vice President of Operations will work closely with cross-functional leaders to ensure a consistent, high-quality member and guest experience while supporting the long-term growth and performance of the business.

Operational Leadership & Service Excellence

• →Provide strategic and hands-on, in person leadership for Food & Beverage and Accommodations Operations across all Soho House locations in The Americas
• →Drive best-in-class service standards and product quality, ensuring alignment with Soho House brand values and member expectations.
• →Ensure consistent execution of operating standards, policies, and procedures across all properties.
• →Lead, mentor and partner with General Managers and site leadership to elevate product, people, performance, culture, and accountability.

Financial Performance & Cost Control

• →Drive profitability across Food, Beverage, and Accommodations operations.
• →Lead disciplined management of food, beverage, and labor costs while maintaining quality and service standards.
• →Analyze financial performance, identify trends and risks, and implement corrective actions to achieve budget and margin targets.
• →Support annual budgeting, forecasting, and long-range planning in partnership with Finance and regional leadership.

Cross-Functional Collaboration

• →Work closely with the Director of, and Head of Culinary to align culinary vision, menu development, sourcing, and execution with operational and financial goals.
• →Partner with the Director of Fire Life Safety to ensure full compliance with safety, regulatory, and risk management standards across all properties.
• →Collaborate with People & Development, Finance, Design, and Development teams to support openings, renovations, talent development, and operational initiatives.

People & Development

• →Lead, mentor, and develop a high-performing regional operations team, including direct oversight of the Director of Service – Food & Beverage and Accommodations.
• →Build strong leadership pipelines and succession plans across operations.
• →Maintain a bench of outside talent
• →Foster a culture of accountability, continuous improvement, and service excellence.

Standards, Compliance & Continuous Improvement

• →Ensure all operations meet or exceed Soho House standards for service, quality, cleanliness, safety, and compliance.
• →Identify opportunities to improve systems, processes, and tools that enhance operational efficiency and member experience.
• →Support new openings and major operational initiatives, ensuring readiness and consistency from day one.

• Extensive senior leadership experience (10-15 years) in hospitality operations, ideally within a multi-unit, lifestyle, or luxury hotel and food and beverage environment.
• Deep expertise in Food & Beverage and Accommodations operations, including strong financial acumen and cost control experience.
• Proven ability to lead large, diverse teams and influence cross-functional stakeholders.
• Strong understanding of service standards, brand-driven hospitality, and member-centric experiences.
• Comfortable operating at both strategic and hands-on levels in a fast-paced, evolving environment
• Working knowledge of Outlook, Excel, Word, InDesign, Adobe software. Must have flexible schedule including days shifts, evening shift, holidays, and weekends.
• Ability to multitask and work in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
• Ability to multitask and work in a fast-paced environment.
• Knowledge of food and beverage trends