Care Center Operations Lead (INTERNAL ONLY)

We’re redefining what’s possible in mental health care—starting with you.

• Internal experience as a CTM at SOL Mental Health. 
• Demonstrated leadership experience, including training, mentoring, coaching, or supporting team members.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven problem-solving abilities and a proactive approach to improving workflows and operational efficiency.
• Experience working with EHR and scheduling systems; healthcare technology proficiency required.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and locations.
• Ability to use data and performance metrics to drive accountability and operational outcomes.
• Comfortable leading through change and supporting the implementation of new processes and initiatives.
• Detail-oriented with a commitment to delivering an exceptional patient experience while maintaining accuracy and compliance.
• Desire to grow into a broader operations leadership role and develop toward a Practice Manager position.

The Care Center Operations Lead is a leadership role for high-performing CTMs/CTM IIs ready to grow beyond an individual-contributor role. Reporting to, and partnering closely with, the Practice Manager, this role supports the operational infrastructure of SOL Mental Health care centers across the assigned Care Center(s) — serving as a lead point of contact for Care Team Members, supervising a subset of CTMs, and driving consistency across a growing number of location and clinicians. 

This role offers an opportunity to develop the skills and experience that can position you for future Practice Manager opportunities: it combines hands-on operational coordination with growing responsibility for training, workflow implementation, and cross-site collaboration, building the leadership skills needed to manage a Care Center independently. 

• Serve as lead resource and point of contact for CTMs across the assigned market or sub-market
• Supervise a subset of CTMs directly (including providing direct oversight on daily tasks and assignments, coaching to metrics-based outcomes, performance management when needed)
• Provide one-on-one training and support when new workflows, processes, or systems are introduced
• Troubleshoot day-to-day operational issues and escalate appropriately
• Support a positive team culture and contribute to CTM development 

• Support new provider onboarding: build provider templates in Insync, create/manage provider schedules pre-start, and coordinate overall launch readiness
• Oversee office and room setup for new providers and locations (equipment, computer availability, facilities coordination)
• Maintain and regularly update contact lists for care center offices in the assigned market 

• Identify and lead operational improvements in partnership with the Practice Manager and Director of Operations
• Support implementation and communication of operational initiatives, policies, and process changes
• Monitor office readiness and flag opportunities to improve workflows, communication, and efficiency across locations
• Partner with the Care Team Member Preceptor on SOL-wide materials and processes 

As Needed: CTM Functions 

This role maintains hands-on operational fluency and may perform full CTM duties as needed — including patient scheduling, check-in, insurance verification, copay collection, EHR management, and other front-of-house responsibilities — consistent with SOL's standards for patient experience and compliance. 

How we show up for each other and our patients: 

We Lead with Heart  
We Look for the Good  
We Strengthen Each Other  
We Strive for Excellence  
We Break New Ground   

We’re committed to building a diverse, inclusive workplace where everyone feels valued and supported. 

Apply today and help shape the future of mental health care.