Care Team Preceptor (INTERNAL ONLY)

We’re redefining what’s possible in mental health care—starting with you.

You lead with heart. You look for the good in your patients, your colleagues, and the systems you work within. You hold yourself to a high standard not because you’re asked to, but because you understand that what happens at the front desk shapes everything that follows. You’re excited about the idea of leaving the CTM cohort better than you found it. 

• Internal experience as a CTM at SOL Mental Health. 
• Proven experience in a medical front office, care coordination, or behavioral health administrative role – you’ve done this work and done it well. 
• A systems thinker who naturally asks, “How could this work better?” – and then writes it down in a way others can follow. 
• An engaging presenter and communicator who is willing to help train and manage change within a team 
• Comfortable in ambiguity and motivated by the opportunity to build, not just execute. 
• Experience with EHR systems 
• Strong communication skills across patients, families, referral partners, and clinical teams, and across channels (phone, email, in person). 
• Highly organized with the ability to manage competing priorities without losing the human touch. 
• Proficiency in Microsoft Office; ability to learn new clinical operations technology quickly. 
• Ability to travel to multiple SOL locations as needed. 

• →This role is 50% Care Team Member and 50% Care Team Preceptor.  
• →This role will have a local home Care Center and will visit other Care Centers to collaborate with other team members.  
• →Internal CTM II candidates preferred. Internal Care Team Member experience required. 

As a Care Team Member 

• →Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics. 
• →Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately. 
• →Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR. 
• →Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services. 
• →Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement. 
• →Ensure accurate charge capture, billing‑related documentation, and timely submission of required data. 
• →Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service. 
• →Represent SOL Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability. 
• →Meet productivity goals and perform additional duties as assigned. 

As a Care Team Preceptor 

• →Partner with operations and clinical leadership to develop and refine SOPs for care team members across markets, with a focus on consistency, patient experience, and clinical model support. 
• →Identify gaps in current workflows and propose process improvements grounded in front-line experience. 
• →Contribute to onboarding and training content for incoming care team members – translating institutional knowledge into scalable, replicable tools. This includes serving as a trainer for CTMs who are joining the org or learning new processes. 
• →Support the organization’s transition to a new EHR system, serving as a front-line resource for care team members during implementation – providing peer guidance, surfacing workflow questions, and helping translate new system processes into day-to-day practice. 
• →Serve as a resource and informal guide for care team members across locations, modeling SOL’s standards in daily practice. 
• →Support cross-market consistency by documenting and communicating best practices and flagging when processes aren’t serving patients or staff. 
• →Represent the care team perspective in cross-functional conversations about patient experience, access, and operational design. 

How we show up for each other and our patients: 

We Lead with Heart  
We Look for the Good  
We Strengthen Each Other  
We Strive for Excellence  
We Break New Ground   

We’re committed to building a diverse, inclusive workplace where everyone feels valued and supported. 

Apply today and help shape the future of mental health care.