Technical Support Engineer

United StatesRemotemid

Technical Support EngineerCustomer

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Quick Summary

Overview

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence.

Key Responsibilities

Efficiently resolve a growing number of complex client-reported cases, enhancing client satisfaction. Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.

Requirements Summary

Bachelor's Degree or equivalent experience 0-3 years of client service experience Fully-remote

Technical Tools

Technical Support EngineerCustomer

Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, we’re building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity — where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you’ll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing client base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, client success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.

Responsibilities

~1 min read

→Efficiently resolve a growing number of complex client-reported cases, enhancing client satisfaction.
→Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
→Produce and update knowledgebase articles regularly to aid client and promote self-service solutions.
→Consistently meet client communication targets 95% of the time, ensuring timely updates.

Proficiency in utilizing data and analytics to make informed decisions and drive business strategies
Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making
Ability to maintain effective performance and emotional control when faced with stress or challenging situations
Demonstrates strong technical aptitude to solve business challenges.
Manages and resolves conflicts to maintain workplace harmony and productivity.
Process-oriented view to problem solving.