APCM Operations Lead

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OtherOperations Lead

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Quick Summary

Overview

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OtherOperations Lead

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

Responsibilities

~1 min read

→Own and lead the highest-priority cross-functional operational initiatives across the APCM business at any given time
→Serve as the connective tissue between Growth, Enrollment, Care, and Patient Success removing blockers, aligning stakeholders, and driving decisions
→Translate leadership priorities into structured workstreams with clear owners, timelines, and measurable outcomes
→Diagnose operational inefficiencies across the APCM product lifecycle and design scalable solutions before they become critical
→Build and maintain operational playbooks, SOPs, and frameworks that support growth without proportional headcount increases
→Partner with Product and Technology to identify automation and workflow improvement opportunities
→Support the launch and ramp-up of new health system partners end-to-end
→Define and own the KPI framework for APCM operations; build dashboards and reports that surface actionable insights
→Partner with Finance and Analytics on capacity planning, forecasting, and business reviews
→Prepare executive-level communications, operational reviews, and strategic updates
→Proactively flag risks and emerging issues before they compound

5+ years of experience in operations, strategy, consulting, or a related field
A strong generalist operator: equally comfortable building a process from scratch, diving into a spreadsheet, and presenting to an executive audience
Proven ability to lead cross-functional initiatives and influence without direct authority
Highly analytical defaults to data in decision-making and can build analyses independently from raw inputs to recommendation
Comfortable with ambiguity, fast-changing priorities, and building in environments where the playbook doesn't yet exist
You demonstrate hands-on cross-functional ownership, not just analytical or presentation support and a track record of driving structured problem-solving through to execution