Engagement Manager - 55927463283

Our mission is to help brands take control of their audience, create real demand, and become category leaders.

• Founded ~1.5 years ago

• Early-stage, high-growth company

• Recently raised Series A and preparing for Series B

• Trusted by leading brands including Udemy, Webflow, Superhuman, Ramp, and Lovable

This Engagement Manager role is specialized and high-impact.

Instead of owning long-term accounts, you’ll focus on the first 8 weeks after a client signs—what we call the Strategy Sprint. This period is critical: it sets the foundation for long-term success and determines whether clients convert into ongoing engagements.

This role blends:

• Consulting

• Client management

• Strategic communication

• Light commercial ownership (without high-pressure sales)

You’ll be the primary owner of the client experience during onboarding, ensuring clarity, momentum, and confidence before handing the account off to a long-term Engagement Manager.

• Become the primary point of contact immediately after a deal closes

• Establish trust and credibility from day one

• Run structured kickoff calls

• Ask sharp, thoughtful questions to understand:

  • The client’s business and market

  • Their customers and ICPs

  • Goals, KPIs, and success criteria

  • Constraints, risks, and challenges

• Internal teams produce personas, research, writing guidelines, and content

• You do not create these assets

• You clearly translate, contextualize, and present this work back to the client

• Coordinate with marketing, product, or subject-matter experts on the client side

• Learn the client’s language to ensure content reflects real expertise and credibility

• Continuously assess:

  • Client satisfaction

  • Perceived value

  • Velocity and engagement

• Proactively step in to remove friction (e.g., slow approvals, unclear feedback)

• Protect both client experience and internal team efficiency

• By weeks 2–3, develop a strong read on long-term conversion likelihood

• If risks appear, dig in early to course-correct

• At the end of the 8-week sprint, transition the client to a long-term Engagement Manager

• Leave the client confident, excited, and set up for success

• Content professionals who moved into Customer Success or Account Management

• SEO Account Managers at MarTech or B2B SaaS companies

• Candidates with prior upsell, renewal, or sales exposure

• Experience working with US-based clients

• Availability during US Eastern Time (EST) hours

• Experience in small to mid-sized, fast-moving companies (roughly 50–400 employees)

• Strong communication skills with senior stakeholders

• Experience with well-known, reputable brands

• Backgrounds beyond very small agencies

• Comfort working across multiple industries

• Sharp, curious, and structured thinker

• Excellent at asking the right questions

• Confident and energetic on calls

• Builds trust quickly with clients

• Reliable operator who follows through

• Owns Strategy Sprint accounts end-to-end

• Clients view you as a strategic partner, not just a coordinator

• Internal teams see you as organized, proactive, and dependable

• High retention and smooth handoffs into long-term engagements