Operations & Customer Support Coordinator - 57963508484

Location: Remote (LATAM or South Africa)

Work Hours: Monday – Friday, 8:00 AM – 5:00 PM CST

Timeline: Starting early April

Employment Type: Full-Time

We are seeking a highly organized and proactive Operations & Customer Support Coordinator to serve as a central point of contact for our customers and internal teams. This is a dynamic, "VA-style" administrative role that bridges the gap between front-end customer service and back-end operational logistics.

You will be responsible for ensuring our customers feel heard, our 20+ installers stay on schedule, and our inventory data remains flawless. We have well-established process guides (Scribe) ready for you to plug into, and we are looking for someone who can master these workflows and grow with the company.

• Inquiry Management: Act as the primary point of contact for 10–20 daily customer emails. You will be the "problem solver," addressing requests ranging from scheduling updates to inventory questions.
• Installer Scheduling: Coordinate and manage the daily schedules for a team of 20+ installers, ensuring efficient routing and timely service.

• Invoicing: Lead the twice-monthly creation and submission of invoices to ensure consistent cash flow.
• Reporting: Generate monthly sales tax reports and various sales performance reports for leadership.

• Inventory Analysis: Conduct regular analysis and create "missing inventory" reports to prevent stockouts.
• Agent Support: Update online inventory systems for our agents to ensure they have real-time, accurate data.
• Back-End Support: Look through orders and reconcile data within our internal systems to maintain operational integrity.

• Service-Oriented: You enjoy helping people and thrive in a customer-facing role where "solving the request" is the top priority.
• Detail-Obsessed: Whether it’s an invoice or a tax report, you understand that accuracy is non-negotiable.
• Aptitude-Driven: You are a quick learner who can follow established Scribe guides, but you are also eager to take on more responsibility as you master the role.
• Time-Zone Aligned: You are based in LATAM or South Africa and are comfortable working a full US Central Standard Time (CST) shift.

• Proven experience in a Virtual Assistant, Operations, or Customer Service role.
• Excellent written and verbal English communication skills.
• Strong proficiency in digital tools (experience with scheduling software, inventory management systems, and basic financial reporting is a plus).
• Ability to work independently and manage a high volume of varied tasks without letting details slip.