Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.
Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:
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SonarQube: The world’s leading AI code review and verification platform.
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SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
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SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:
With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.
The Impact You Will Have:
As a Principal Support Engineer, you are a master of your craft. You have a deep understanding of the entire IT landscape, not just individual devices. You act as a critical player in maintaining the company's IT infrastructure and security. You are not just fixing a single user's issue; you are diagnosing complex system-wide problems and architecting solutions that prevent future issues. A principal support engineer mentors junior team members, develops best practices for the department, and serves as a key contributor to the overall IT strategy. You are a proactive force for security and stability, anticipating potential threats and fortifying the company's systems before a breach can even occur.
You will manage the full lifecycle of employee IT support, from onboarding to offboarding, for a global company. This includes handling IT equipment logistics, user access management, and ensuring data integrity.
You'll serve as a senior point of contact for daily IT incidents and service requests, resolving issues, and identifying long-term solutions. Your role involves providing on-site and remote support, including potential travel to different office locations to assist with expansions or cover absences.
A key part of your work will be creating and maintaining comprehensive documentation to empower users and streamline internal processes. You'll also manage relationships with IT vendors and drive continuous improvement by analyzing support data to enhance tooling and policies. Finally, you'll oversee physical security systems, such as access control and security cameras.
10+ years of progressively responsible experience in a technical support or engineering role. This is a senior position influencing global strategy; it requires a deep, proven track record in global, fast-moving organizations.
Proven ability to handle complex, high-profile, and critical customer issues. This includes managing and driving a resolution for technical problems that have been escalated through multiple tiers of support.
Demonstrated experience in a leadership or mentorship capacity. This is crucial. The Principal Engineer isn't just an individual contributor; they are a "knowledge multiplier" who trains and elevates the skills of others on the team.
Experience in a "problem prevention" and "root cause analysis" role. A Principal Engineer doesn't just fix problems; they identify and address the underlying issues to prevent them from recurring. This includes analyzing trends, identifying system bottlenecks, and proposing long-term solutions.
Experience in creating and implementing support processes and best practices. This includes developing internal documentation, standard operating procedures, and knowledge base articles that improve team efficiency and customer outcomes.
Demonstrated success in leading and driving continuous improvement efforts. This could be a project to automate a repetitive task, improve incident response time, or streamline a troubleshooting process.
Deep Subject Matter Expertise (SME): Possesses an expert-level understanding of end-user infrastructure and corporate domain architecture.
Advanced Troubleshooting and Debugging: Ability to navigate complex systems, analyze logs and traces, develop ad hoc reporting.
System-Level Thinking: deep architectural views of how different systems and components interact with each other to provide a service to our internal customers. This is about seeing the "big picture" of the IT infrastructure, not just a single endpoint.
Automation and Scripting: familiar with at least one scripting language (e.g., Python, PowerShell) to automate tasks, create diagnostic tools, and improve operational efficiency.
Cloud and Infrastructure Knowledge: A strong understanding of cloud platforms (AWS, Azure, GCP), virtualization, networking, and security concepts.
Familiarity with evaluation and support of AI tools for Helpdesk and Customer workflows.
Data Analysis: passion for analyzing available data and system metrics (e.g., using tools like Datadog, Splunk) to identify trends, pain points, and areas for improvement.
Mentorship and Coaching: Track record of success teaching, guiding, and developing the skills of junior and senior support engineers.
Strategic Communication: Excellent written and verbal English communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences, including senior leadership and customers.
Proactive and Self-Driven: A self-starter who takes ownership of issues and actively seeks out opportunities to improve processes and prevent future problems.
Consensus Building: The ability to lead and influence diverse technical solution teams, building consensus across multiple viewpoints and priorities.
Flexible comprehensive employee benefit package.
We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
Generous discretionary Company Growth Bonus, paid annually.
Fully paid parking in the heart of downtown Austin, Texas.
Global workforce with employees in 20+ countries representing 35+ unique nationalities.
We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
Monthly catered events, and team events.
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