Sonarsource21mo ago

Technical Account Manager (Technical Advisory)

SingaporeFull-timemid

Customer SupportTechnical Account Manager

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Quick Summary

Overview

Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification,

Technical Tools

Customer SupportTechnical Account Manager

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company.count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

SonarQube: The world’s leading AI code review and verification platform.
SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

Committed to our customers and community.
Obsessed with quality.
Deliberate in our decisions.
Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

Grow the usage of the Sonar solution within Accounts

Increase the overall Account Sonar maturity

Lower the risk of Account churn or downgrade

Increase Account satisfaction, reduce the number of escalations

Increase the number of Sonar sponsors in the Account

Establish and maintain Sonar as a Trusted Advisor in the Account

Entice Accounts to stay current on an Active version of Sonar, to get maximal value

Influence Sonar roadmap to meet Account needs

Actively listen and formalize Account technical pains or other adoption inhibitors

Work on plans to overcome customer pains and inhibitors

Report product technical or functional gaps internally and advocate for their resolution

Evangelize/Promote the Sonar methodology to govern continuous Code Quality and Security improvements to the customer

Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem

Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback

Recruit customer development teams not currently using Sonar“Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value

Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account

Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically

Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain

Run Quarterly Business Reviews (QBR) with Account Sales representatives

Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts

Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy

Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity

Track product development within Sonar in order to maintain product expertise

Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users

At least 5 years of experience in pre- or post-sales customer-facing activities

High listening skills and the ability to formalize and abstract elements expressed by customers and partners

Excellent presentation skills with strong written and verbal communication skills

Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge

Attention to details

A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovationsAutonomy to run your activity/plans with limited supervision