Renewals Representative (German Speaking)

South AfricaRemotePermanentmid

OtherRenewals Representative

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Overview

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services.

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OtherRenewals Representative

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

You will manage a high-volume book of mid-market renewal accounts across EMEA.

This role requires strong organisation, outbound discipline, and the ability to work closely with both field sales and channel partners to secure on-time renewals.

Success in this role comes from pace, ownership, and structured execution.

Manage a high-volume portfolio of renewal opportunities

Achieve quarterly sales goals and drive the renewals sales process

Proactively engage customers and channel partners 90–120 days before expiry

Work in close alignment with field AEs on shared accounts

Drive urgency through partners to secure timely quotes and orders

Identify churn risk early and escalate with proposed solutions

Maintain accurate forecasting and pipeline hygiene in SFDC

Deliver consistent outbound activity to protect revenue

Own and manage the end-to-end renewals process, including maintaining an accurate forecast status in SFDC

Collaborate with the account executive and channel team

Identify cross sell opportunities

Identify natural expansion

2–5 years in renewals, sales, or account management (SaaS preferred)

Comfortable managing a high-volume book of business in:

Commercial

Midmarket

Enterprise

Experience in selling through and with channel partners, and ability to thrive in a team selling environment

Proficient in Salesforce (SFDC) any CRM tools

Fluency in both German and English

Strong organizational skills; comfortable managing volume

Confident and experienced in outbound activity (phone, email, follow-up cadence)

Participate in call out days to partner and end users

Success with working as a team, Sales AE and Channel

Comfortable navigating partner-driven sales cycles

Resilient and able to persevere through objections

Coachable and open to structured processes

Takes ownership and proposes solutions, not problems

Team-oriented with a commercial mindset

Execute a planned cadence of engagement customers and put detailed strategic account plans in place where appropriate.

Looks to enable course correction and contribute to a successful team

Work in support of the new business sales team when their expansion business is in conjunction with a pending renewal to ensure full renewal is achieved and partnering to support the additional growth solutions to the customer’s desired cybersecurity and business outcomes.

This is a remote position although our preference is for candidates to be within a commutable distance of Johannesburg

Enterprise Renewals Rep: Low volume engagement driven primarily through partnership with Enterprise Account Executive, within or outside of the renewal window. Engagement based on collaboration with AE regarding risk or potential. Assume 50 active engagements per quarter.

Midmarket Renewals Rep: Medium volume engagement within renewals window, partnering through opportunity tagging by Account Executive, and outbound engagement for any untagged renewal window opportunities. Assume 75 active engagements per quarter

Commercial Renewals Rep: High volume engagement within renewals window, leveraging outbound digital, cadenced engagements. Motions driven primarily through partner engagement with reactive actions in support of full book of commercial renewals within renewal window.