Temporary Client Experience Coordinator

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

To manage exceptional post sale client service for a portfolio of sale(s): to oversee and to provide ownership for all post sale activities from the auction through to payment and shipping or collection on behalf of all internal and external clients.

Assist buyers and sellers through the post-sale process:

• →Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
• →Facilitate and process post sale transactions, including but not limited to invoicing, payments, post auction sales and seller property returns
• →Issue timely and accurate client communications
• →Work with Shipping Coordinator to organize shipping quotes and deliveries
• →Work with Logistics team to manage client shippers
• →Ensure financial transactions comply with corporate governance
• →Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
• →Work with the Specialist departments to action and follow up on shipping and collection recommendations for unsold property

General:

• →Facilitate temporary releases of purchases for 3rd party services
• →Manage property releases for non-sale inventory
• →Participate in project work as requested by Head of Department

• Excellent client service skills, with demonstrated capability in active listening, empathy, service recovery and patience
• Calm demeanor, especially under pressure
• Good numeracy skills.  Experience with basic bookkeeping is an advantage
• Well presented with a friendly, enthusiastic and welcoming disposition
• Exceptional oral and written communication skills
• Logical and practical thinking, with excellent resourcefulness and problem-solving skills
• Strong organizational skills and follow through
• Highest standard of confidentiality, discretion and work ethic
• Ability to work both independently and on a team
• Multi-lingual skills a plus
• Prior experience with SAP is desirable
• This is a 12 month temporary position 

The hourly rate for this position is $24.00/hr plus overtime.