Senior Manager - Fan Strategy & Operations

• Support annual and semiannual planning, including revenue forecasts, KPIs, and business reviews across the Fan P&L
• Conduct analyses on churn, retention, pricing, LTV/CAC, and user growth; translate findings into recommendations on SKU, subscriber, and revenue strategy
• Help build a unified Fan strategy that addresses the interdependencies between the Subscriptions and Ads businesses (e.g. free-tier monetization, ad load vs. subscription conversion trade-offs)
• Monitor industry trends, market conditions, and the competitive landscape to guide strategy
• Partner with Finance, Legal, Licensing, and Data on forecasting, reporting, and business-case modeling
• Own cross-functional initiatives end-to-end — scoping, planning, execution, measurement — with Product, Engineering, Marketing, Legal, and Finance
• Drive priority workstreams independently (e.g. international market expansion and licensing, pricing tests, promotional strategy)
• Develop and manage project plans, timelines, and stakeholder alignment for strategic initiatives
• Organize and run monthly and weekly business reviews (MBR, WMR), establish operating cadences and rituals, and ensure accountability by tracking progress, anticipating risks, and escalating blockers
• Build scalable systems, processes, and reporting to help the business run more effectively
• Create and maintain dashboards and frameworks for monitoring performance across Subs and Ads
• Collaborate with cross-functional teams to ensure alignment on metrics, reporting, and operating objectives
• Act as a thought partner and sounding board to the GM on priorities and decisions
• Prepare materials for executive leadership and board reviews

Experience and Background:

• 6+ years of experience in consulting, growth, strategy, or a similar analytical role with significant exposure to leading cross-functional initiatives
• Proven experience in strategy work and driving projects that align multiple stakeholders to deliver results
• Ability to manage ambiguous problems, work across data tools, and troubleshoot issues while collaborating effectively with stakeholders
• Strong analytical skills; comfort with financial models, dashboards, and turning data into actionable insights
• Excellent communication and storytelling skills; can synthesize complexity for executives and cross-functional teams
• Demonstrated ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Highly organized, detail-oriented, and proactive; thrives in a fast-paced, ambiguous environment with a high ownership builder’s mindset: eager to create structure and process where none exists
• A deep understanding of the digital music Fan/consumer landscape (e.g., monetization tools, distribution models, creator economics, and competitive platforms) is highly preferred

The salary range for this role is $130,000 - $160,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below! 

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what’s next in music by understanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.