Senior Product Manager - Installer

• 5+ years of hardware, software, and app product experience with customer facing energy products

• 3+ years working in the residential energy domain (home solar, storage systems, EV charging)

• Successful track record of shipping 0-to-1 digital products/features with high CSAT

• Strong working knowledge of discovery techniques, customer research, design sprints, and rapid prototyping

• Strong working knowledge of firmware, cloud based infrastructure, and API’s

• Experience owning/driving business model development for 0 to 1 products including opportunity sizing, competitor analysis, feature prioritization, and GTM

• Hands-on experience with product analytics tools, feature flagging services and in-app messaging systems

• Experience product managing a mobile app

• Experience product managing a complex, multi-year and multi-product roadmap

• Experience with mobile connected home/IoT products (connected devices, smart appliances, assistants)

• Experience at product-led companies

• Experience at early-growth stage companies

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  Immerse yourself and the team in the day-to-day reality of SPAN installers — ride-alongs, job-site shadowing, certification classes, and support call reviews — channeling their need for speed, clarity, and confidence into our installer digital product strategy.

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  Take ownership of the strategy, roadmap, and execution of the Installer App, in continuous alignment with counterpart product teams, field operations, and overall business goals.

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  Dive deep into the SPAN hardware and integrations ecosystem (panels, batteries, EV chargers, sensors) and commissioning capabilities to build scalable workflows that handle edge cases — partial backup, retrofit installs, mixed-vendor DERs, intermittent connectivity — seamlessly.

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  Rapidly develop, iterate, and deliver features that reduce time-on-site, lower escalation rates, and increase first-time-right commissioning, maintaining a balance between production delivery, upcoming workflow design, and new feature discovery with installer partners.

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  Champion a metrics-driven approach to prioritization, using field telemetry, commissioning success rates, time-per-step, support deflection, and installer NPS to guide decision making.

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  Maintain proficiency in 80% of our tech stack — native mobile, BLE/Wi-Fi provisioning, APIs, cloud back-end, data models, device firmware, commissioning protocols — and show eagerness to learn the remaining 20%.

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  Foster an environment that supports complex, non-linear thinking to create unprecedented field tools, being unafraid to experiment with patterns from outside the energy trades — logistics, field service, aviation maintenance, surgical workflows — to raise the bar for installer experience.

Headquartered in San Francisco’s vibrant SoMa neighborhood, we are an eclectic group of creative thinkers who value open communication, teamwork, and a ‘make it happen’ approach to addressing complex challenges. 

SPAN embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

We’re hiring talented individuals who are driven by success and are passionate about shaping the future of renewable energy. If that sounds like you, we’d love for you to consider joining the rapidly growing team at SPAN.