Retail Supervisor - Full Time

Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level

Ensure high quality and consistent customer service is provided at all times

To delegate and communicate effectively with the retail sales team

To supervise the effective induction and training of employees

Assist the Store Manager in the effective management of retail sales team performance

To ensure customers receive high quality and consistent service at all times

To deal with and rectify customer complaints in an effective and pleasant manner

To pro-actively take necessary action in store improvements following customer complaints

Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines

Ensure housekeeping in the store is maintained at an optimum level

Co-ordinate in-store sales and promotions

To communicate with retail sales team regarding in-store sales and promotions

To ensure the appropriate cash register and cash handling policy is adhered to

To ensure shelf edged labels are updated on a weekly basis

To react to local market trends and competition in an appropriate manner

Ordering of stock

To assist the Store Manager in preparations for stock take and supervise where appropriate

To assist the Store Manager in minimising stock loss through wastage, damages and pilferage

Ensure food management and waste systems are adhered to by retail sales team

Check to ensure adequate stock is available for customer’s needs

Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock

To ensure secure opening and closing procedures with the Store Manager

To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation

To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated

Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team

To achieve targets as agreed with Store Manager

Escalate issues to Store Manager as appropriate

To communicate with the Store Manager on an ongoing basis

To undertake other additional duties as may be assigned by the store manager

Previous supervisory experience

Operational knowledge of retail environment

Excellent interpersonal skills

An understanding of consumer needs

Understanding of employment, health & safety , HACCP, and consumer legislation

Committed to continually improving standards

Self-motivated & ambitious

Computer literate