Store Manager

SUPERVISORY
• Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
• Ensure high quality and consistent customer service is provided at all times
• To delegate and communicate effectively with the retail sales team
• To supervise the effective induction and training of all employees
• To communicate sales performance to the team
• Assist the store manager in the recruitment of high calibre retail sales assistants
• Assist the store manager in the effective management of Retail Sales Team performance

OPERATIONS
• Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines
• Ensure housekeeping in the store is maintained at an optimum level
• Co-ordinate in-store sales and promotions
• To communicate with retail sales team regarding in store sales and promotions
• To ensure the appropriate cash register and cash handling policy is adhered to
• To ensure shelf edged labels are updated on a weekly basis
• To react to local market trends and competition in an appropriate manner
• To ensure customers receive high quality and consistent service at all times
• To deal with and rectify customer complaints in an effective and pleasant manner
• To pro-actively take necessary action in store improvements following customer complaints

STOCK MANAGEMENT
• To assist the manager in preparations for stock take and supervise where appropriate
• To assist the manager in minimising stock loss through wastage, damages and pilferage
• Ensure food management and waste systems are adhered to by retail sales team
• Check stock to ensure adequate stock is available for customer’s needs
• Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

LEGISLATION & SECURITY
• To ensure secure opening and closing procedures with the store manager
• To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation
• To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
• Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly

GENERAL
• To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team
• To achieve targets as agreed with store manager
• Escalate issues to store manager as appropriate
• To communicate with the store manager on an on-going basis
• The deputise as store manager when the store manager is not available
• To undertake other additional duties as may be assigned by the store manager

The ideal candidate will possess many of the below attributes:

• Previous management experience

• Fresh food experience

• Excellent fresh food knowledge

• Operational knowledge of retail environment

• Excellent interpersonal relations

• An understanding of consumer needs

• Understanding of labour law, health & safety regulations, HACCP, and consumer law

• Commercial acumen with the ability to anticipate and react to market changes

• Committed to continually improving standards

• Self-motivated & ambitious

• Computer skills