Store Manager

Ensure delivery of store targets (both sales & profitability) through the effective management of store operations and employees.

• The recruitment, training and development of all employees for store operations.

• Rostering and general management of employees to ensure adequate cover within budgetary provisions.

• Work to achieve Company goals for the store to ensure consistent customer service and competitiveness.

• Manage the performance of the team utilising effective performance management techniques in line with legislation.

• Continually communicate with Operations Manager, Assistant Store Manager and Retail Sales Team on objectives and store performance.

• Setting budgets for the store

• Generating and analysing financial reports, analysing same and reporting any discrepancies to Store Owner

• Ensure overheads are controlled and minimised where appropriate

• Ensure store sales are maximised

• Ensure store margins are managed appropriately and profitability of store is maximised

• Report to Operations Manager to ensure shop sales, margins and costs are managed effectively.

• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service

• Work with Operations Manager and other Store Managers to Plan for market changes and demands as they arise

• Ensure in-store promotions are managed appropriately

• Ensure policies and procedures are implemented and managed within the store

• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise

• Manage and Prepare Staff Rotas and approve staff hours in advance of weekly payroll.

• Manage store merchandising ensuring appropriate “value” image is portrayed in line with company procedures

• Accountable for ensuring consistently high levels of customer service

• To ensure all customer complaints are dealt as appropriate manner and to  take necessary action in implementing store improvements following customer complaints

• Ensure effective stock control procedures and systems are in place to minimise stock loss

• Preparation for and management of stock take

• Ensure effective food management and waste systems are implemented, managed and updated appropriately

• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, damages)

• Ensure effective stock rotation and stock monitoring systems are in place and adhered to

• Oversee ‘Live’ Stocks and Pricing as used throughout the Company’s stores

• Oversee twice yearly external stocktakes instore

• Take full care of Health and Safety of all employees and customers in store and ensure any risks are minimised, or where possible, eliminated

• Ensure security of store and employees  is maintained at all times and take action as required

• Ensure secure store opening and closing procedures

• Ensure store operates within relevant legislation in terms of employment, health and safety law, HACCP and consumer regulations

• Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law and Consumer Legislation and take relevant actions that may arise out of changes in same

• Meet targets as agreed

• To undertake other additional duties as may be assigned by the Store Owner