Technical Lead, Application Support

United Kingdom·LondonFull Timelead

OtherTechnical Lead

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Quick Summary

Requirements Summary

We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically. Salary: We are offering up to £80,000 for this role,

Technical Tools

OtherTechnical Lead

Technical Lead (Application Support)

Location: London or Manchester. This role is remote-first with a 10–20% on-site requirement for collaboration, monthly in-person days, and quarterly department days. Candidates must live within a commutable distance of our London or Manchester offices.
Full-time or Part-time: We have flexible hours and working options available. There are paid on-call shifts and out-of-hours work required periodically.
Salary: We are offering up to £80,000 for this role, depending on experience.

The role

We are looking for an experienced Technical Lead to join our Technical Application Support Team. This team was established to provide fast turnaround for client support requests, respond to incidents and urgent issues during working hours, and help build parity of client experience across global timezones. The Technical Application Support Team is the escalation point into Engineering; this team leads on observability practices, and investigates and triages operational issues in collaboration with the wider Engineering team.

Our Platform operates on both PaaS and IaaS infrastructure in Azure, and we work with other providers such as CloudFlare, Mailgun, and DotDigital. The Technical Application Support Team uses the tooling provided by the wider engineering department to monitor our applications and infrastructure and triage operational issues.

The ideal candidate will have extensive experience leading application support teams, and be well versed in operating a range of infrastructure assets and software services. They will be a member of the Technical Leadership Community which shapes our technical vision and strategy, and ensures the teams conformance to that strategy. This role will be part of a collaborative team leadership group made up of a Delivery Manager, Engineering Manager and Product Owner, all of whom have specific accountabilities, but are collectively responsible for ensuring that their team can deliver on their goals and continuously improve.

Candidates will be comfortable collaborating with our client support teams to resolve client issues, and account managers who represent our 3rd party software suppliers. They will also be excited about joining a culture of collaboration where they share ideas, knowledge, and skills with their colleagues.