Patient Account Representative

United States·Glen RockFull-Timemid

OtherAccount Representative

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Requirements Summary

$20.00 - $23.00 per hour These jo

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OtherAccount Representative

SportsMed Physical Therapy is seeking a Patient Account Representative to join our team in Glen Rock NJ. This position will begin training on site in Glen Rock, NJ and transition to Hybrid-Remote after 1-2 months

Respond to high volume of inbound calls to resolve billing and collection issues with patients

Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner

Properly escalate billing issues where necessary

Review new patient records in billing software and initiate billing process

Work with clinic staff to resolve patient authorization issues

Review existing claims in billing software and follow up on outstanding issues

Review outdated claims in billing software to research and resolve as necessary

Review outdated claims in billing software and prepare for collection as necessary

Follow company processes and procedures carefully

Prepare and update summary documentation as required

Other duties as assigned by management

Ability to meet deadlines and expected collection goals

Ability to work independently, and be self-motivated

Strong critical thinking and investigative skills.

HS Diploma required, two years post-secondary education preferred

Minimum 2 years’ experience with medical billing required (1 year with 2-year college degree or greater)

Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.)

Experience with HRM software such as WebPT preferred

Ability to multitask and manage time effectively with minimum supervision

Excellent written and verbal communication skills

Strong Excel skills

Outstanding problem-solving and organizational abilities

Keen attention to detail with strong analytical skills

A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements

Ability to deal positively with coworkers and supervisors, and support management decisions

Ability to function as a contributing team member while meeting deadlines and productivity standards

Bilingual-Spanish highly preferred

Both in-network and out-of-network billing experience

Bilingual Spanish

Competitive pay

Excellent career growth opportunity

Medical, Dental, Vision, Life and Disability insurance

PTO, sick time, paid holidays, 401k

Pay Range: $20.00 - $23.00 per hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.

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