Bank Porter

United Kingdom·Cardiffmid

OtherPorter

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Quick Summary

Key Responsibilities

To transfer and guide patients safely around the hospital, as required, in a caring, sympathetic and professional manner Move clinical equipment, medical supplies,

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OtherPorter

Spire Healthcare Cardiff, Pontprennau | Bank Porter | Free Parking | Excellent Benefits |

At Spire Healthcare Cardiff Pontprennau, every patient journey relies on a dedicated team working seamlessly behind the scenes. As a Bank Porter, you’ll play a vital role in creating a safe, calm, and efficient hospital environment—ensuring patients are where they need to be, when they need to be there. Your support will directly impact patient care, offering reassurance in moments that matter and helping clinical teams deliver the highest standards of treatment.

This is more than just a support role—it’s an opportunity to be a visible, trusted presence across the hospital. You’ll be responsible for safely transporting patients, equipment, and materials, always maintaining dignity, care, and professionalism. Your contribution will help keep services running smoothly and ensure patients feel supported throughout their experience with us.

We’re looking for someone who is approachable, reliable, and genuinely cares about people. You’ll thrive in a team environment, communicate confidently, and take pride in delivering great service. Flexibility is key in this bank role, as you’ll support the hospital when additional cover is needed.

This is a flexible bank position, ideal for individuals looking to balance work with other commitments while contributing to exceptional patient experience.

Duties and Responsibilities:

To transfer and guide patients safely around the hospital, as required, in a caring, sympathetic and professional manner
Move clinical equipment, medical supplies, goods and other items as required
Responsible for the teams safe management of the collection and disposal of waste, both domestic and clinical in line with corporate and hospital policy WM01
Support clinical teams by maintaining a clean, safe and organised environment
Respond promptly to portering requests and prioritise tasks effectively
Deliver excellent customer service to patients, visitors and colleagues
Uphold safety, infection‑control and patient‑handling standards
Report any maintenance issues to the Maintenance department
Complete additional portering and facilities tasks to support smooth running of the hospital

Who we're looking for

Excellent customer service and providing a friendly ear to patients during what can sometimes be a particularly unsettling time, our team of Porters provide a vital service in our Hospital.
Experience of working in a similar role and delivering frontline customer service
Good communication and organisational skills
Excellent customer care skills
Ability to work without supervision
Caring and sympathetic
Ability to work evenings, nights and weekends
Due to the physical demands of the role, including moving equipment and assisting with patient transport, you will need to be able to perform these essential duties safely

Working Hours: Between, Monday - Sunday, shifts, 06:00 – 14:00, 14:00 – 10:00 and 10:00 – 06:00

Contract Type: Bank

Benefits

Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Free onsite car park
Access to Spire Healthcare pension
Access to Blue Light Card
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Alison Roberts on alison.roberts@spirehealthcare.com

Closing Date: If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.