Spotify20mo ago

Associate Policy Support Specialist

Singaporemid

Legal & ComplianceOtherSupport SpecialistPolicy Specialist

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Quick Summary

Overview

Spotify Trust & Safety is dedicated to building a platform that is safe for users and creators, and true to our values.

Technical Tools

Legal & ComplianceOtherSupport SpecialistPolicy Specialist

Spotify Trust & Safety is dedicated to building a platform that is safe for users and creators, and true to our values.

We’re looking for an Associate Policy Support Specialist to join our growing JAPAC Policy Enforcement Operations team. In this role, you’ll support day-to-day policy enforcement by reviewing content, handling escalations, monitoring risk trends, and turning data into actionable insights. Your work will help ensure Spotify remains a safe, positive experience for everyone.

Review reported content and conduct timely, objective investigations to ensure it aligns with Spotify’s policies

Triage and manage high-priority or sensitive escalations, collaborating with internal stakeholders to drive resolution

Support vendor partners and operations teams by providing clear enforcement guidance and contributing to training efforts

Partner with policy and cross-functional teams to improve workflows, increase efficiency, and address root causes of complex cases

Analyze operational data and trends to identify risks and recommend improvements to enforcement processes

Contribute ideas for integrating AI and automation to enhance moderation quality and scalability

Share updates and insights with stakeholders, helping align teams and advocate for Trust & Safety priorities

You have a degree or equivalent practical experience in a relevant field

You have a minimum of 1+ years of experience in Trust & Safety, content moderation, or a related operations environment, including reviewing sensitive or potentially disturbing content

You know how to manage queues and handle cases using case management or ticketing systems

You have experience handling urgent, high-priority cases and driving them through to resolution

You use data and metrics to inform decisions and identify opportunities for improvement

You communicate clearly and collaborate effectively with stakeholders across teams, regions, and time zones

You are organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

You are adaptable and comfortable working in an evolving operational landscape

You have proficiency in English; additional Southeast Asian language skills are a plus

You care about creating a safe and inclusive experience for users and creators, with an understanding of online safety and freedom of expression

This role is based in Singapore

We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.

This role follows an early shift schedule 7:00 AM – 4:00 PM SGT

Occasional weekend or holiday on-call support may be required

Location & Eligibility

Where is the job

Singapore

On-site within the country

Who can apply

Listed under

Singapore

Listing Details

Posted: August 21, 2024
First seen: April 15, 2026
Last seen: May 3, 2026

Posting Health

Days active: 17
Repost count: 0
Trust Level: 31%
Scored at: May 3, 2026

Signal breakdown

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Spotify

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Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it.

Employees

3k+

Founded

2006

Domain

Jobs

External application · ~5 min on Spotify's site

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