Billing Operations Lead

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. 

We are looking for a Billing Operations Lead to oversee billing operations across our self-serve and direct buying channels. In this role, you will manage vendor billing support teams handling advertiser queries, partner closely with Finance and Accounting to build scalable billing systems and processes, and collaborate with Fraud teams to identify and address suspicious activity. You’ll be a key point of contact for billing escalations and play an important role in ensuring billing accuracy, compliance, and a positive advertiser experience.

Lead the day-to-day operations of global vendor billing support teams across self-serve and direct buying channels

Act as the main point of contact for billing escalations, resolving complex issues such as invoice disputes, credit adjustments, and billing setup questions

Oversee the end-to-end invoicing process, from advertiser setup through to dispute resolution and invoice reissuance

Partner with Finance and Accounting to design and improve billing systems, workflows, and processes that support scale and accuracy

Ensure billing operations align with country-specific invoicing requirements and compliance standards

Work closely with Fraud teams to identify suspicious advertiser activity and support investigations that protect the platform

Maintain clear, up-to-date documentation, process guides, and training materials for billing support teams

Identify skill gaps within vendor teams and support onboarding and continuous learning programs

Review support cases to spot trends, improve quality, and reduce recurring billing issues

Identify operational inefficiencies and recommend improvements that enhance accuracy, reduce disputes, and improve advertiser experience

Collaborate cross-functionally with Product, Sales Systems, Finance, Legal, and other partners on billing-related changes and new product launches

You have 5+ years of experience in billing operations, revenue operations, financial operations, or a related field

You have experience working with global vendor support teams across multiple time zones

You understand billing and invoicing processes, including invoice generation, adjustments, and dispute resolution

You have worked with Finance and Accounting teams to build or improve operational processes

You are comfortable navigating fraud detection or compliance-related workflows and partnering with relevant teams

You take a proactive approach to identifying issues and improving processes before they scale

You bring strong attention to detail and care about accuracy, documentation, and compliance

You communicate clearly and collaborate effectively across a range of stakeholders