Software Engineer II, AI Servicing Platform

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Engineering Manager - Care, this Software Engineer II will be a full-time role instrumental in executing on the team’s ambitious vision.  You will contribute by building a unified set of AI-powered servicing tools that automate toilsome work and enable self-service.  You will work closely with our Product and Engineering leadership to execute on deliverables, as a part of a collaborative team creating the products that transform mental healthcare for the better. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

• →Design and build scalable full-stack services using Ruby on Rails & React
• →Collaborate with cross-functional teams to ship high-impact features that improve the Care Support experience
• →Expand and maintain existing web applications and infrastructure
• →Debug and resolve issues quickly and efficiently
• →Provide technical leadership in architectural discussions, code reviews, and system planning
• →Advocate for high engineering standards, including test coverage, documentation, and observability
• →Participate in an on-call rotation to support system reliability and respond to production issues
• →Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• →Break down ambiguous or complex requirements into manageable, shippable units
• →Propose and execute infrastructure or tooling improvements
• →Champion observability, performance, or platform reliability improvements
• →Drive technical and architectural discussions within the team

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Complete tasks independently, resolve issues proactively, and accurately track personal work
• Contribute to improved team velocity through planning, estimation, and delivery best practices
• Continuously seek out new technologies or practices to improve engineering outcomes

• 3-5 years of experience in software development with a focus on backend or full-stack development
• Proficiency in at least one of the following languages: Ruby on Rails, Typescript, React
• Proven ability to independently lead delivery of complex technical projects
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable

• Experience in the benefits or mental health space
• Experience with B2B2C customers

The target base salary range for this position is $138,000 - $161,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.