Software Engineer II, AI Servicing Platform

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Engineering Manager - Care, this Software Engineer II will be a full-time role instrumental in executing on the team’s ambitious vision.  You will contribute by building a unified set of AI-powered servicing tools that automate toilsome work and enable self-service.  You will work closely with our Product and Engineering leadership to execute on deliverables, as a part of a collaborative team creating the products that transform mental healthcare for the better. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

• →Design and build scalable full-stack services using Ruby on Rails & React
• →Collaborate with cross-functional teams to ship high-impact features that improve the Care Support experience
• →Expand and maintain existing web applications and infrastructure
• →Debug and resolve issues quickly and efficiently
• →Provide technical leadership in architectural discussions, code reviews, and system planning
• →Advocate for high engineering standards, including test coverage, documentation, and observability
• →Participate in an on-call rotation to support system reliability and respond to production issues
• →Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• →Break down ambiguous or complex requirements into manageable, shippable units
• →Propose and execute infrastructure or tooling improvements
• →Champion observability, performance, or platform reliability improvements
• →Drive technical and architectural discussions within the team

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Complete tasks independently, resolve issues proactively, and accurately track personal work
• Contribute to improved team velocity through planning, estimation, and delivery best practices
• Continuously seek out new technologies or practices to improve engineering outcomes

• 3-5 years of experience in software development with a focus on backend or full-stack development
• Proficiency in at least one of the following languages: Ruby on Rails, Typescript, React
• Proven ability to independently lead delivery of complex technical projects
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable

• Experience in the benefits or mental health space
• Experience with B2B2C customers

The target base salary range for this position is $138,000 - $161,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.