Specialty Care Navigator, Trauma

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We're currently looking for an independently licensed mental health professional to join the Care Navigation team (LCSW, LMFT, LPC required) to support members seeking support with posttraumatic stress disorder (PTSD) and complex trauma. Reporting to the Lead Specialty Care Navigator of the Trauma team, the Trauma Clinical Care Navigator will provide initial assessment, support, referral, and ongoing care coordination for members within Spring Health’s innovative Trauma program. 

• →Telephonic screening, brief intervention, and referral of members to a trauma specialty treatment provider.
• →Apply active listening, psychoeducation, and motivational interviewing skills to understand each member’s needs and provide support as they set goals.
• →Utilize Judith Herman’s phase based trauma treatment model to provide stabilization support to members in their process of engaging in care.
• →Utilize motivational interviewing to assist members in engaging in care.
• →Identify an appropriate level of care, facilitate referral, and coordinate care with a Spring Health provider.
• →Provide consultation regarding mental health concerns and family/relationship issues, as appropriate to member needs.
• →As necessary, provide in-the-moment support and safety planning for members with safety, risks or crisis.
• →Utilize written communication skills to interact with members and providers through email.
• →Document information, maintain accurate records, perform follow-ups, and track progress within several systems, including an EHR within required timeframes.
• →Identify and problem-solve issues that serve as a barrier or disruption to care.
• →Interact with multi-disciplinary teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience.
• →Assisting other specialty care teams (SUD, Mood and Anxiety, and Eating Disorders), as needed.
• →Participate in staff meetings, case consultations, and trainings.
• →Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

• Maintain high member satisfaction, as measured by survey responses
• Retain members throughout their course of care by maintaining consistent outreach and contact, as appropriate
• Triage and enroll members into appropriate LOC, based on presenting problems and goals
• Outreach members via phone and email to schedule triages

• Required mental health license: LCSW, LMFT, LPC
• Minimum of 2+ years of clinical care experience working with PTSD and Complex Trauma.
• Experience with motivational interviewing, diagnostic assessment, and triage.
• Knowledge of phased-based trauma treatment model and EBPs for PTSD (e.g. Prolonged Exposure, Cognitive Processing Therapy, EMDR, ART, etc).
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Experience working with diverse populations.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

• Trauma specific licensure or certifications
• Bilingual

The target base salary range for this position is $33.33 - $42.31 Hourly, and is part of a competitive total rewards package including stock options and benefits.  Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.