Lead Product support Engineer

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Trusted by over 3,000 organizations across 75 countries, Sprinto helps companies stay audit-ready, manage real-time risk, and scale fearlessly — with 300+ native integrations and support for 200+ global security standards including SOC 2, ISO 27001, GDPR, and HIPAA.

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission — we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly — because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching. And while we move with urgency, we never move alone.

Sprinto's support team operates at the intersection of customer trust and technical complexity. Our customers are navigating compliance, audits, and security programs — and when something breaks, they need it resolved fast, clearly, and completely.

You'll be a player-coach on our global support team — roughly 50% hands-on ticket work, 50% shift leadership. Our support workflows lean heavily on AI, and a real part of this role is making sure the human team and the AI are actually making each other better — not just coexisting.

• Work wherever you are — 100% remote; home, café, hills, or beach

• Co-working, on the house — generous annual allowance if that's your preference

• We care about your learning — USD 1,000 annually to level up your skills

• We count your spark, not your leaves — unlimited leave to reset when you need it

• Your safety net, woven in — health insurance up to INR 10L, accident cover of INR 10L, and life insurance worth 3x annual salary

• Workspace setup of your dreams — INR 35,000 to build a setup that works for you