Mailroom Associate

SPS Global is seeking a detail-oriented and service-driven Mailroom Associate to support workplace operations and deliver a high-quality concierge experience. This role plays a key part in ensuring the smooth flow of mail, packages, document services, and office support functions within the business service center.

The ideal candidate is proactive, organized, and customer-focused, with the ability to manage multiple operational tasks while maintaining a professional and service-first approach.

The Mailroom Associate provides exceptional concierge and office services support across multiple operational areas, including mail processing, shipping and receiving, document services, and multifunction device (MFD) support.

This role ensures accurate handling of mail and packages, supports business service center operations, and maintains a consistent 5-star service experience for corporate employees and clients.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

• Receive inbound mail and packages and input details into chain-of-custody systems
• Sort and distribute mail and packages to company personnel
• Manage outgoing mail and shipping transactions
• Notify employees upon receipt of deliveries
• Serve as point of contact for mail and package inquiries

• Perform scanning, imaging, and light copy/print services
• Operate multifunction devices (MFDs), ensuring functionality and replenishing toner and paper
• Maintain the Business Service Center in a clean and organized manner

• Assist with meeting room and conference room setups
• Support office moves within assigned facilities
• Perform light maintenance and cleaning duties as needed

• Deliver 5-star customer service across all forms of communication
• Build professional relationships with employees and internal teams
• Maintain professionalism and composure when handling sensitive inquiries
• Proactively seek additional work during downtime
• Train backup personnel and provide guidance on procedures and policies
• Identify and respond to additional operational support needs

• High School Diploma or equivalent
• Ability to work flexible hours between 7:00 AM – 7:00 PM (8-hour shifts)
• Strong verbal and written communication skills
• Excellent customer service orientation
• Strong organizational and multitasking skills
• Basic computer proficiency and ability to learn new systems

• 2+ years of experience in office services, mailroom, logistics, or customer service roles
• Working knowledge of multifunction devices (MFDs)
• Experience with shipping/receiving procedures and tracking systems

• Strong communication skills
• Customer-first mindset with service excellence focus
• Attention to detail and operational accuracy
• Ability to multitask and prioritize effectively
• Independent work capability with strong accountability
• Problem-solving and analytical thinking
• Team-oriented with strong collaboration skills

• Ability to lift or move packages up to 40 lbs. or more frequently
• Ability to move materials using a wheeled cart with 60 lb capacity
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office equipment

Travel:
None