Director, Program Management

As the Director, Program Management within the Product Success Organization, you will play a critical role in driving the successful execution of high-impact, cross-functional programs that support customer outcomes and product adoption. Reporting to the Vice President, Product Success, this role is responsible for leading internal program initiatives such as platform migrations, analyst credit workflows, and premium support delivery models.

You will operate at the intersection of Product, Engineering, Customer Success, Support, and Operations, ensuring alignment, clarity, and execution across complex initiatives. This is a highly visible role requiring both strategic thinking and hands-on execution in a fast-paced, evolving environment.

• →Lead end-to-end program management for key internal initiatives, including portal-to-console migration and work management for premium support and analyst credit programs
• →Drive cross-functional planning, alignment, and execution across Product, Engineering, Customer Success, Support, and Operations teams
• →Leverage and deploy AI agents in support of the various product success programs.
• →Establish program structures, timelines, milestones, and success metrics to ensure on-time, high-quality delivery
• →Proactively identify risks, manage dependencies, and escalate issues to ensure program success
• →Partner with stakeholders to define program goals, scope, and measurable outcomes aligned to business priorities
• →Implement and optimize program management best practices, tools, and processes
• →Ensure clear, consistent communication of program status, progress, and outcomes to leadership and stakeholders
• →Drive accountability across teams to meet program deliverables and business objectives

• Educational Background:
• Bachelor’s Degree or equivalent experience
• Professional Experience:
• 7+ years of experience in program management within SaaS, cybersecurity, or enterprise software environments
• Proven experience managing complex, cross-functional programs impacting multiple teams and systems
• Strong understanding of enterprise processes and operational workflows
• Technical Proficiency:
• Experience with program and project management tools such as Jira and Asana
• Familiarity with Salesforce and related enterprise systems
• Skills:
• Strong cross-functional leadership and stakeholder management skills
• Deep understanding of program management principles and Agile methodologies
• Ability to balance strategic thinking with hands-on execution
• Excellent communication, organization, and problem-solving skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Work Environment:
• Hybrid work environment, desired to be in Austin office 1-2 days per week.
• Ability to travel up to 10% as needed

• Experience working in a high-growth or startup environment
• Experience supporting customer-facing programs such as onboarding, product adoption, or support delivery models

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud's data from breaches, malware-infected devices, and successful phishes also powers many popular dark web monitoring and identity theft protection offerings. Customers include seven of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 200 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.

To learn more and see insights on your company’s exposed data, visit spycloud.com.

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability, you may contact us.

Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com.