IT Specialist

Direct Recruiters Inc. (DRI) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, DRI consistently ranks among the best in the industry for delivering superior results.

• Provide technical support for end-users and office technologies per established policies and procedures.

• Manage and support hardware for remote office environments.

• Deploy and retrieve home office hardware for remote users.

• Deliver deskside and MFP printer support.

• Ensure timely resolution of IT support tickets, meeting established SLAs.

• Maintain hardware inventory and facilitate hardware ordering requests.

• Play an active role in developing and implementing IT processes and procedures.

• Provide IT support for new remote office setups.

• Assist users with the installation and setup of computer hardware and peripherals.

• Experience using a help desk ticketing system.

• Knowledge of SonicWall and general networking concepts.

• Ability to manage multiple projects simultaneously