ServiceNow Developer

Are you passionate about building scalable solutions, automating workflows, and leveraging the full potential of the ServiceNow platform? Join our dynamic organization as a ServiceNow Developer and help us design, develop, and enhance digital workflows that drive efficiency across the enterprise.

As a ServiceNow Developer, you will play a key role in designing, configuring, and customizing solutions across the ServiceNow platform. You will collaborate closely with business stakeholders, product owners, and technical teams to translate functional requirements into robust, scalable technical implementations. From building workflows, UI components, and automation logic to enhancing platform usability and ensuring adherence to best practices, you will directly contribute to delivering high‑quality, maintainable solutions that support our strategic objectives and elevate the overall user experience.

 

• →Design, build, test, and deploy scalable ServiceNow solutions using JavaScript/GlideScript, server‑side and client‑side scripting, and Flow Designer.
• →Configure and enhance ITSM and Finance modules (Incident, Problem, Change, Request, Service Catalog), including record producers, workflows, and CMDB structures.
• →Develop Service Portal components and custom applications using App Engine Studio.
• →Implement integrations via REST/SOAP, IntegrationHub, MID Server, and enterprise connectors (e.g., Entra AD, Jira, Teams).
• →Ensure platform security through ACLs, roles, and compliance‑aligned configurations.
• →Write optimized GlideRecord queries, perform code reviews, maintain technical documentation, and collaborate with stakeholders to deliver robust technical solutions.

 

What You Will Bring:

• →Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
• →2–5 years of hands‑on ServiceNow development experience with strong JavaScript/GlideScript skills (Business Rules, Client Scripts, Flow Designer).
• →Experience implementing ITSM globally, including setting up IT operations support models (tiers, SLAs, handoffs, and escalation flows).
• →Strong knowledge of ITSM and FSO modules, as well as core platform configuration, with exposure to integrations via REST/SOAP and IntegrationHub. Experience with ITOM, ITAM, or CSM is a plus.
• →Ability to produce and maintain clear technical documentation, including solution designs, process docs, and runbooks.
• →Strong analytical mindset, proactive attitude, and effective communication skills in English (Portuguese is a plus).

 

WHAT IS ON OFFER?

As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package. Our benefits differ across regions; our recruiting team will be able to give more details.

 

OUR HIRING PROCESS

Before we enter a hiring process, your job application will be reviewed by a member of our recruiting team. Your application will be reviewed in line with the hiring competencies we have for the role you have applied for. If your experience aligns with the requirements, you will enter our hiring process which will consist of the following:

• →Recruiter Screen
• →Hiring Manager Interview
• →Behavioral Assessment
• →Leadership Interview

 

ABOUT SCANDINAVIAN TOBACCO GROUP

At Scandinavian Tobacco Group, we always encourage you to craft the career that makes you more. We have a rich heritage that dates back 250 years and have been operating as a Scandinavian Tobacco Group since 1961. We operate in over 100 countries, employing over 10,000 people. We offer a diverse portfolio of iconic brands ranging from Signature, Cohiba, Macanudo, CAO, Partagas and most recently branched into smokeless tobacco through our recent acquisition of XQS. We are on a mission to focus on sustainability and minimizing our environmental footprint. We are committed to creating a culture that allows us to blend our strengths, to go far it takes a winning team, and this is why we pride ourselves on sharing our skills, knowledge and expertise to push each other forward.

 

Scandinavian Tobacco Group Talent Team

Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.