IT Support Specialist – L2/L3 (ID: 3045)

As a Senior Specialist, you will: Provide advanced desk side support to end users, resolving technical issues with efficiency and professionalism. Attend to and manage complex Level 2 support calls, escalating to Level 3 when necessary. Assist L3 Engineers in handling advanced and critical support cases. Maintain and regularly update Standard Operating Procedures (SOPs) and runbooks for the respective technical track. Offer telephonic and remote troubleshooting support to resolve technical issues effectively. What You Bring to the Table: 4-5 years of hands-on experience in IT support, particularly in desk side services. Proficiency in DWP-FSS (Desk Side Services) with solid troubleshooting and diagnostic skills. Proven ability to handle L2 and assist with L3 technical calls in a professional environment. You Should Possess the Ability to: Collaborate effectively with cross-functional IT teams. Prioritize and manage multiple issues with minimal supervision. Communicate clearly with technical and non-technical users. Document technical issues and solutions accurately for future reference. What We Bring to the Table: A dynamic and collaborative work environment focused on technical excellence. Opportunities to work on complex technical challenges and grow your support expertise. A chance to be part of a high-performing team that values innovation and continuous learning. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Prasetha Beanju Phone: +31 20 369 0609 ; Extn :132 Email: prasetha.b@stafide.nl LinkedIn: https://www.linkedin.com/in/prasetha-beanju-k-99732034b/