Senior T24 Application Support Engineer (ID:3669)

As a Senior T24 Application Support Engineer, you will: Provide Level 2/Level 3 production support for Temenos T24 Transact and Temenos Payment Hub (TPH). Investigate, analyze, and resolve production incidents within defined SLAs. Monitor and support end-to-end payment processing, including transaction lifecycle and card management. Troubleshoot and resolve issues related to integrated banking channels and external systems. Handle General Ledger (GL) reconciliation and coordinate with finance and operations teams. Work closely with development teams to escalate defects and implement long-term fixes. Ensure system stability, performance, and availability of critical banking applications. Act as a subject matter expert (SME) and guide junior team members on T24-related topics. What You Bring to the Table: 5–8 years of overall IT experience, with strong expertise in Temenos T24 Transact and TPH support. Hands-on experience with Arrangement Architecture (AA), Reporting, TPH, IF, and IRIS modules. Strong technical skills in SQL, JBase, InfoBasic, and Java (L3 extensibility). Experience working with Temenos Transact Release R21 or later. Good understanding of SEPA and SWIFT messaging standards. Experience in production support environments, including incident, problem, and change management. Exposure to banking/payment domain, especially transaction processing and reconciliation. You should possess the ability to: Perform advanced troubleshooting using SQL queries and debugging techniques. Analyze complex production issues and provide timely resolutions. Manage payment flows and identify bottlenecks in transaction processing. Collaborate effectively with cross-functional teams (development, finance, operations). Identify recurring issues and drive root cause analysis (RCA). Suggest and implement automation or process improvements. Handle high-pressure production environments with strong problem-solving skills. Ensure adherence to SLAs, quality standards, and compliance requirements. What We Bring to the Table: Opportunity to work on core banking and payment systems in a high-impact environment. Exposure to modern Temenos platforms and financial transaction ecosystems. A collaborative work culture with opportunities to mentor and lead initiatives. Continuous learning and growth in banking technology and production support excellence. A dynamic environment focused on innovation, automation, and operational efficiency. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Aswin Dhanvandhar Phone: +31 20 369 0609 ; Extn :141 Email: aswin.d@stafide.nl LinkedIn: https://www.linkedin.com/in/aswin-dhanvandhar