Property Manager

Summary:

Responsible for the oversight the daily operations, maintenance, and administration of assigned portfolio.  Serve as the primary liaison, addressing resident concerns and ensuring properties are well-maintained and in compliance.

Essential Duties and Responsibilities:

Relationship Management:

• Demonstrate a positive, professional, and client-oriented attitude about St. Ambrose with coworkers, tenants, clients, and the public whether contact is by mail, telephone, or in person.
• Constantly strive for improvements in work process to better meet client's expectations
• Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns. Assist in managing tenant "fit-up" work, as needed or assigned
• Establish and maintain collaborative working relationships between departments, with coworkers, and particularly with other members of department

Property Administration:

• Act as primary coordinator on assigned properties to ensure that our efforts fully meet and/or exceed contractual property management obligations
• Administer leases on each project including promptly synopsizing new leases, reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations
• Identify leasing prospects and occasionally respond to routine leasing inquiries
• Interface with leasing representatives/brokers and assist to assure spaces are leased/re-leased promptly
• Maintain complete and accurate property files and records, according to department standards and with an emphasis on documentation for future reference
• Direct the day-to-day activities of loss prevention, risk management, safety/security
• Provide prompt, detailed and accurate general status reports on all properties assigned

Financial:

• Oversee and review budgets, operational review and analysis of corrective action needed. Recommend and implement changes which contribute to center profitability
• Coordinate collection and documentation of all revenues following lease obligations of tenants and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of rent roll and accounts receivable
• Optimize use of resources, utilize cost-effective methods/procedures and employ cost-reduction efforts as balanced by activities related to expanding center revenues.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the properties up to organizational and owner standards
• Maintains minimum levels of accounts receivable

General:

• Keep abreast of new technologies, systems and procedures related to property management
• Travel as assigned
• Perform other related duties as assigned

Qualifications:

Required:

• High School Diploma
• Strong customer service orientation and commitment to resident satisfaction
  
• Four years work in property management; preferably in senior communities and/or affordable housing oversight 
• Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts
• Must possess strong administrative background, including proficiency in Microsoft Office
• Ability to work under pressure with great demand for efficiency
• Ability to maintain client files in an organized and coherent manner
• Excellent communication, interpersonal and organizational skills
• Ability to work independently as a project leader and as a team member
  
• Positive, innovative approach to problem solving
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization
• Demonstrated track record of success in working with a diverse range of clients, co-workers, vendors, and tenants. Level of professionalism displayed in work relationships

Desired:

• Bachelor’s Degree
• Low Income Housing Tax Credit (LIHTC) certification strongly preferred
• Real Estate Assessment Center (REAC) experience desirable
• Attention to detail a significant requirement
• Coursework in real estate is preferred
• Ability to understand and carry out industry specific written and oral direction
• Excellent time-management and general organization skills.
• Creativity and innovation in developing new approaches to enhance the value of a property
  
• Success at working with minimal management attention and achieving the needed results with ease, speed, and quality

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement.  These physical demands are required up to 85% of the time.

St. Ambrose values a diverse workforce.  EOE.