Water Client Service Manager

ChicagoFull-Timemid

OtherWater Client Service Manager

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Stanley Consultants is an award-winning and industry-leading global consulting engineering firm, with an unmatched commitment to culture, values, and ethics.

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OtherWater Client Service Manager

Stanley Consultants is an award-winning and industry-leading global consulting engineering firm, with an unmatched commitment to culture, values, and ethics. We are dedicated to client experience and solve the most complex challenges to create a sustainable, connected, and enriched world for all. As the world changes, Stanley strategically evolves with it, integrating the latest technology, innovation, and resiliency practices.

With over a century of experience serving the energy, federal government, transportation, and water sectors, we have helped improve lives and shape the infrastructure systems that connect us. As an employee-owned organization with a People First approach, we stand apart from other engineering consulting and services firms. At Stanley, your voice counts, your growth matters, and your success is our success.

Stanley Consultants offers flexible work options, competitive pay and great benefits, a strong sense of community, and the chance to build a meaningful, long-term career!

Job Title - Client Service Manager

Location - Chicago, IL

Job Type - Hybrid

Requisition ID - 11163

Stanley Consultants is seeking a Client Service Manager (CSM) to lead business development and client growth within our Water, Wastewater, and Water Resources markets in the Chicagoland and broader Illinois, Wisconsin and Michigan regions. This role is focused on originating work, expanding client relationships, and developing integrated client solutions that leverage Stanley’s full portfolio of services across water, wastewater, stormwater, digital, program management, and cross-market capabilities.

The successful candidate will play a key leadership role in maintaining and expanding Stanley’s market presence in the Midwest, identifying emerging client needs, shaping pursuits, and winning work. This position is client-facing and growth-oriented, with delivery teams supporting execution.

Business Development & Client Growth

Serve as a primary relationship manager for municipal water, wastewater, and stormwater clients across the Chicagoland and Illinois market.

Proactively identify, qualify, and pursue new water, wastewater, and water resources opportunities, including planning, design, programmatic, and advisory services.

Develop client-specific growth strategies, including capture planning, opportunity tracking, and pursuit prioritization.

Lead or support proposal strategies, positioning, messaging, and interviews in collaboration with technical and delivery teams.

Expand Stanley’s footprint within existing clients by identifying cross-selling opportunities across multiple service lines and markets.

Client Solution Development

Partner with technical leaders to develop integrated, client-focused solutions that address regulatory, funding, resilience, capacity, and system-performance challenges.

Translate client needs into well-defined scopes, delivery approaches, and value propositions.

Support alternative delivery, programmatic, phased, and long-term capital improvement planning approaches where appropriate.

Market & Industry Leadership

Actively represent Stanley in professional organizations such as AWWA, WEF, APWA, ASCE, IAWA, and water resources related industry groups.

Maintain strong awareness of local and regional capital improvement programs, funding mechanisms (SRF, grants, federal/state programs), and regulatory drivers.

Strengthen Stanley’s brand and visibility through networking, thought leadership, and strategic engagement.

Internal Collaboration

Collaborate closely with market leaders, technical experts, and project managers to ensure seamless handoff from pursuit to delivery.

Provide input into market strategy, staffing needs, and growth priorities for the Illinois water market.

Champion client satisfaction and long-term relationship health.

Asset management and system planning

Wastewater collection, conveyance, and peak wet weather flow infrastructure

Wastewater treatment, biosolids, reuse, and residuals management

Water supply, treatment, transmission, storage, and distribution

Stormwater and water resources planning and infrastructure

Integrated water resources and resilience solutions

Bachelors of Science degree

10+ years of relevant experience in a consulting engineering or public works environment

Proven track record of successful project and client development

Posses knowledge of water supply, treatment, transmission and distribution, and storage facilities; and/or wastewater collection, treatment, and disposal and/or water resources including stormwater infrastructure, conveyance and flood control, bank stabilization and stream restoration, site drainage, and stormwater treatment BMPs

Possess a working knowledge of funding sources for water, wastewater, and water resources projects

Membership and current active participation in multiple professional societies is a plus.