Senior Logistics & Operations Associate

Since launching in 2019, Starface has turned the historically negative experience of having acne into a more joyful, relatable one with a category of its own: expressive and effective products that make people feel good. With a full suite of hydrocolloid pimple patches in bright colors and a roster of limited-edition collaborations— from fan-favorite characters like Hello Kitty and Snoopy to fashion brands like Marc Jacob’s Heaven—it’s easy to see why Starface users say they look forward to getting breakouts. Featuring award-winning formulas and ultra-cute packaging, Starface products are designed to make you smile every time you use them.

Starface is seeking a Senior Logistics & Operations Associate to support the day-to-day execution of our logistics and operations function. In this role, you'll report directly to our Director of Operations & Logistics. You'll own key operational workstreams across outbound logistics, retailer fulfillment, and distribution center management, helping ensure products move efficiently from our third-party warehouses to customers and retail partners.

The right person for this role is hands-on, proactive, naturally curious, and comfortable taking ownership. They enjoy solving operational challenges, digging into root causes, building strong relationships with internal and external partners, and continuously improving the way work gets done.

At Starface, we find fun, lead with care, aim high, stay curious, and move forward. We love people who defy convention and welcome an attitude of exploration into the bold and creative in all that we do. If you are an operations and logistics professional with experience in the CPG industry, and all of this resonates with you so far, please keep reading!

• Serve as the primary point of contact for our distribution center (DC) partners, with a focus on outbound logistics (shipping to retailers)
• Ensure on-time order fulfillment across assigned retail partners and sales channels, delivering best-in-class service
• Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
• Travel to attend physical inventory counts at distribution centers approximately two times per year

• Help maintain and further SOPs, vendor guidelines, routing guides, and other operational documentation
• Support the continued development of operational best practices, tools, and processes across outbound logistics
• Analyze operational data to identify trends, measure performance, and support key operational KPIs, including retailer chargebacks and claims management
• Support continuous improvements to 3PL warehouse fulfillment processes to improve efficiency, reduce costs, and increase on-time delivery
• Partner  cross-functionally to improve operational processes and business performance
• Participate in User Acceptance Testing (UAT) for system updates and enhancements
• Develop an understanding of inbound logistics and provide backup support as needed
• Manage retailer chargebacks by reviewing dispute claims, identifying root causes, coordinating with internal teams to resolve discrepancies, and helping prevent recurring issues
• Analyze shipping records and transaction data to validate claims and identify opportunities for process improvement
• Maintain documentation that supports operational consistency and strengthens retailer and vendor relationships

• You have 4+ years of experience working in supply chain, logistics, operations, or fulfillment within the CPG industry across ecommerce and/or brick-and-mortar retail
• You have hands-on experience working with 3PL warehouses, distribution centers, and B2B order management
• You have a strong understanding of supply chain operations, including inventory management, warehouse operations, freight logistics, and retailer order fulfillment
• You have experience working with ERP systems (NetSuite is a plus), warehouse management systems, and advanced Excel
• You're data-driven and comfortable analyzing operational metrics to identify trends, solve problems, and improve processes
• You take ownership of your work, follow through on action items, and can independently manage priorities in a fast-paced, fully remote environment
• You enjoy digging into operational issues, identifying root causes, and implementing practical solutions to prevent them from happening again
• You communicate effectively across teams and build strong working relationships with internal stakeholders, retailers, warehouses, and external partners
• You have experience working in a fast-paced, collaborative environment where priorities can shift quickly and you're comfortable adapting as the business evolves
• You're excited by the opportunity to grow your career in operations while taking on increasing ownership and responsibility
• You're able to travel up to 20% for physical inventory counts, team offsites, and special projects