Intake Specialist

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.  

Every person who reaches out to Steadfast Health is taking a meaningful step. As an Intake Specialist, you're the first voice they hear. You'll guide prospective patients, current patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment. You'll answer questions, verify insurance, build patient charts, and make sure no one falls through the cracks.  

Intake & Enrollment (80%) 

• Be the first point of contact for individuals seeking SUD treatment, creating a welcoming, non-judgmental experience from the very first interaction 
• Verify insurance eligibility and clearly translate benefits and coverage into plain language patients can act on 
• Open patient charts, schedule initial visits, and shepherd new patients through onboarding with care and efficiency 
• Proactively manage the schedule to minimize gaps and keep the Care Team running at full capacity 
• Keep thorough, accurate records in patient charts and our CRM 

Ongoing Patient Support (20%) 

• Conduct outreach for appointment reminders, rescheduling, and follow-up needs 
• Bring ground-level insights to the Care Team  

What We're Looking For 

• 2+ years of healthcare experience spanning at least some of the following: scheduling, patient support, referrals, billing, or insurance navigation 
• Familiarity with healthcare and payer terminology, with a baseline understanding of addiction medicine 
• A genuine commitment to serving people with SUD and co-occurring mental health conditions 
• Comfort working across digital tools: Microsoft Office, video conferencing, spreadsheets, CRMs, and whatever else the job requires 
• Strong written and verbal communication skills built for a remote environment — clear, warm, and responsive 
• Self-directed and organized, with the ability to manage competing priorities without losing the details 
• A collaborative spirit and a patient-first mindset — you advocate, you follow through, and you take the work seriously 
• We are currently prioritizing candidates who reside in the states we provide services, which include Ohio, Tennessee, and North Carolina

Bonus Points 

• Experience in a startup or other fast-moving environment where processes are still being built 
• Direct experience in SUD treatment settings 
• Bilingual in English and Spanish