VP; Technology

The Vice President, Technology is the senior technology executive responsible for leading all aspects of the company’s technology ecosystem, including infrastructure, cybersecurity, enterprise applications, data architecture, analytics, and regulatory data reporting. This role ensures that technology capabilities fully support underwriting, claims, actuarial, finance, and regulatory functions while maintaining strict compliance with state and national workers’ compensation data requirements.

The VP serves as a strategic partner to executive leadership, driving modernization, operational efficiency, and data integrity across the enterprise, while serving as a standing member of the Enterprise Risk Management (ERM) Committee, and a key contributor to Board of Directors reporting on technology risk, data integrity, cybersecurity posture, and operational resilience.

A successful VP, Technology in a workers’ compensation carrier environment will be:

• Strategic — able to align technology with underwriting, claims, and regulatory priorities.
• Operationally disciplined — ensuring stability, security, and compliance.
• Data‑driven — elevating data quality and reporting accuracy as enterprise assets.
• Collaborative — partnering effectively with actuarial, claims, finance, and compliance.
• Forward‑thinking — modernizing legacy systems and enabling digital transformation.

Key Responsibilities

Technology Strategy & Leadership

• Develop and execute a multi‑year technology strategy aligned with corporate goals, underwriting discipline, claims excellence, and regulatory expectations.
• Lead and mentor teams across infrastructure, software engineering, data management, cybersecurity, and IT operations.
• Establish governance frameworks for technology investment, prioritization, and risk management.
• Partner with executive leadership to support growth initiatives, new product development, and operational scalability.

Infrastructure & Cybersecurity

• Oversee all infrastructure operations, including cloud environments, on‑prem systems, networks, telephony, and end‑user computing.
• Ensure high availability, disaster recovery readiness, and business continuity across all critical systems.
• Maintain a robust cybersecurity posture, including identity management, threat detection, vulnerability management, and incident response.
• Ensure compliance with NAIC Model Laws, NIST frameworks, and state‑specific cybersecurity requirements.

Enterprise Applications & Software Delivery

• Own the lifecycle of all core systems, including policy administration, claims management, billing, financial systems, and customer portals.
• Lead modernization initiatives, including cloud migration, API integration, automation, and digital experience enhancements.
• Implement best‑practice SDLC processes, including DevOps, CI/CD, testing automation, and release management.
• Manage vendor relationships for third‑party platforms, TPA systems, and insurtech partnerships.

Data Management, Reporting & Compliance

• Serve as executive owner of enterprise data strategy, data governance, and data quality.
• Oversee data architecture, data warehousing, analytics platforms, and reporting tools.
• Ensure accurate, timely, and compliant reporting to all required agencies, including:
  • NCCI (proof‑of‑coverage, unit statistical reporting, medical data calls)
  • State Workers’ Compensation Bureaus
  • ISO / Verisk
  • NAIC (financial and market conduct data)
• Maintain compliance with all data submission standards, edit rules, and regulatory timelines.
• Partner with actuarial, claims, and finance to ensure data integrity for pricing, reserving, and financial reporting.

Operational Excellence

• Establish KPIs for system performance, data quality, project delivery, and service levels.
• Drive continuous improvement across IT operations, help desk, and service management.
• Implement ITIL‑aligned processes for incident, problem, and change management.
• Ensure technology supports efficient claims handling, underwriting workflows, and customer service operations.