UX Researcher (MDC/AICES)

United States·ViennaFull-timemid

DesignUx Researcher

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Requirements Summary

U.S. citizenship is required for this position under applicable federal contract requirements. Candidate must also be able to obtain and maintain the security clearance required for the role.

Technical Tools

DesignUx Researcher

Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis.
Study claims and medical evaluation workflows through approved access to users and representative materials, documenting constraints, handoffs, and decision points.
Conduct usability testing on prototypes and production workflows, including evidence review, multi-tab navigation, and administrative tasks.
Synthesize findings into clear, prioritized insights and recommendations that guide product decisions.
Develop personas or role profiles, journey maps, task flows, and workflow models when they help the team make design decisions.

Translate research findings into prototype concepts that demonstrate improved claims and medical evaluation workflows.
Create wireframes, interaction models, and low- to mid-fidelity prototypes in Figma.
Collaborate with product designers to refine concepts and test whether proposed changes solve observed problems.
Support interaction design, information architecture, and accessibility decisions for complex, evidence-rich workflows.
Validate design concepts through iterative testing with the relevant user groups.

Work closely with engineers and data teams to ensure architectural patterns align with user workflows.
Partner with product owners and subject-matter experts to balance operational needs with technical constraints.
Participate in backlog refinement and design reviews.
Support design-to-development handoffs with clear research and workflow documentation.

Conduct domain research on disability claims, medical evaluation processes, and relevant federal service workflows.
Analyze comparable case management and evidence review tools to inform product direction without treating competitor patterns as a substitute for user research.

Eligibility requirements: U.S. citizenship is required for this position under applicable federal contract requirements. Candidate must also be able to obtain and maintain the security clearance required for the role.
3+ years of experience in UX research, human factors, or applied product research.
Experience planning studies, recruiting or coordinating participants, conducting sessions, and synthesizing findings into actionable recommendations.
Strong command of research methods, including interviews, workflow analysis, usability testing, and synthesis.
Ability to understand complex claims or evaluation workflows and communicate user needs clearly.
Experience creating research-informed prototypes or wireframes.
Proficiency with Figma or similar design and prototyping tools.
Ability to handle sensitive research materials and follow applicable project access and privacy requirements.
Ability to work in complex enterprise or government software environments.
Strong communication skills and the ability to present findings to technical and nontechnical audiences.

Experience with VA, federal health, benefits, disability claims, medical evaluation, or case management systems.
Experience supporting enterprise decision-support or evidence review platforms.
Familiarity with complex interfaces that show document sources, system-generated outputs, review status, exceptions, and user permissions.
Experience working with multidisciplinary teams that include engineers, product designers, subject-matter experts, and program stakeholders.
Experience with UX research platforms such as UserTesting, Qualtrics, or Optimal Workshop, and Agile tools such as Jira.

SteerBridge is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity—regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.

We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.