Maintenance Co-ordinator

Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.

This is a 12 month fixed term contract with the opportunity to become permanent. The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.

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  Log and assign all maintenance jobs accurately in Salesforce.

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  Review condition reports and job history to ensure jobs are raised appropriately.

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  Plan, schedule, and manage engineers' workloads for maximum productivity.

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  Assess follow-up work requirements and schedule accordingly.

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  Oversee new job tickets and reassign where necessary to ensure completion.

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  Handle and escalate complex or critical jobs to the Maintenance Manage

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  Conduct twice-daily check-ins with engineers to monitor job progress.

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  Provide real-time phone support to engineers and respond to updates.

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  Chase contractors to ensure job completion and avoid delays.

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  Order materials for engineers when required.

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  Review and track the progress of out-of-hours (OOH) jobs.

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  Monitor active job queues and escalate any overdue or high-priority tasks.

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  Maintain communication with local authorities for permissions or compliance.

• Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries

• Ability to prioritise workload and work effectively in a high-pressured environment

• Excellent attention to detail

• A proficiency in the use of MS Office including Outlook, Word

• Strong administrative skills

• Excellent proven customer service skills

• Previous experience in a similar position

• Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels

• Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes