Learning Coach

Proactively reach out to your caseload of students via email, text, and phone to keep them engaged and on track

Build individualized success plans for students flagged as at-risk, addressing academic, motivational, or personal barriers to completion

Monitor each student's academic progress, attendance, and payment status throughout their program

Log every touchpoint in Stepful's coaching and CRM tools to maintain a clear, accurate record of each student's journey

Keep student records current so anyone on the team can pick up a case with full context

Partner with instructors and Stepful's Student Operations team to escalate at-risk cases and recurring blockers so issues get resolved quickly

Share what you're seeing on the ground — what's helping students stay on track and what isn't — to help the Learning team keep improving the coaching model

1+ years of experience in student coaching, academic advising, career services, customer success, or another people-facing support role

Comfort managing a high volume of outreach and follow-up across email, text, and phone

Strong written and verbal communication skills, with the judgment to navigate sensitive or high-stakes conversations with care

Highly organized, with the discipline to manage a full caseload of students without letting anyone fall through the cracks

Comfortable learning new tools quickly, including CRM or case-management platforms

A reliable computer and high-speed internet connection

A quiet, professional workspace for calls and video check-ins

Availability during daytime hours, Monday - Friday 9am–7pm ET to align with student needs

You've worked in healthcare, EdTech, or workforce-training environments

You have experience supporting first-generation, career-changing, or historically underserved learners

You've used tools like Front, HubSpot, or similar CRM/case-management platforms