Desktop Support Analyst

United States·La Jollamid

OtherSupport Analyst

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Quick Summary

Key Responsibilities

Act as an initial point of contact for technical support requests by phone, email, and in person Act as local IT point of contact for local office based issues Perform triage,

Technical Tools

OtherSupport Analyst

We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.

Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users. Desktop Support provides centralized information and support management service to handle technology queries

Responsibilities

~1 min read

→Act as an initial point of contact for technical support requests by phone, email, and in person
→Act as local IT point of contact for local office based issues
→Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
→Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
→Understanding of basic networking and system administration
→Contribute to IT projects
→Resolve technical issues, identify and document persistent problems
→Ensure a positive user experience through timely and professional service

Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
PC hardware and software support
Ticketing and incident documentation
Managing Projects End to End
Testing and Evaluating new Technologies

Requirements

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Strong customer service and communication skills
Ability to communicate technical details to non-technical users
Ability to prioritize work load effectively
Able to work independently with minimal supervision
Good troubleshooting skills and willingness to seek out existing issues
Experience with ServiceNow a plus
Knowledge of Crestron Audio Visual equipment a plus

1-3 years of technical support experience, desktop or helpdesk support preferred
4 year college degree
ITIL Framework exposure a plus

Salary Range - $54,000 - $60,000

What We Offer

~1 min read

#LI-Hybrid

At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

Candidates must be at least 18 years old to apply.

Developing People at StepStone