stockdalecapital16mo ago
New
New
$65,000/year/yr
IT Helpdesk Support Specialist
OtherIt Helpdesk
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Quick Summary
Key Responsibilities
Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations. Diagnose, troubleshoot, and maintain Windows 10/11 computers. Conduct onboarding for new hires,
Technical Tools
OtherIt Helpdesk
Responsibilities
~1 min read
- →Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations.
- →Diagnose, troubleshoot, and maintain Windows 10/11 computers.
- →Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
- →Manage and resolve issues related to mall security cameras.
- →Assist users with remote support for technical issues.
- →Monitor and respond to tickets within the company’s IT ticketing system.
- →Maintain IDF rooms and IT equipment in clean condition.
- →Provide technical guidance to end-users on IT tools, systems, and processes.
- →Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
- →Help write and maintain IT knowledgebase documentation.
- →Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
- →Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
- →Travel to our HQ office in Los Angeles and to other office locations including out of state when requested.
Nice to Have
~1 min read
- Proven experience in providing technical support in an IT environment.
- Proficiency with Office 365 applications.
- Strong knowledge of Windows 10/11 operating systems.
- Capable of troubleshooting and replacing computer hardware.
- Experience with video conferencing tools (Zoom and MS Teams).
- Familiarity with VOIP systems.
- Patching and mounting network equipment on racks.
- Familiarity with Microsoft Entra
- Some knowledge of Windows Server operating system.
- Some knowledge of Audio/Visual systems.
- Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach to IT support.
- Ability to lift equipment and boxes as needed.
- Must have own reliable transportation.
What We Offer
~1 min read✓Competitive salary based on experience.
✓Opportunity to work in a collaborative environment.
✓Gain experience with diverse IT systems and tools.
✓Be part of a team dedicated to delivering high-quality IT services.
Location & Eligibility
Where is the job
Thousand Oaks, United States
On-site at the office
Listing Details
- Posted
- January 29, 2025
- First seen
- May 21, 2026
- Last seen
- May 25, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 25%
- Scored at
- May 21, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
Salary
$65,000/year
per year
External application · ~5 min on stockdalecapital's site
Please let stockdalecapital know you found this job on Jobera.
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