Senior Application & Technical Support Specialist (Financial Institutions)

United StatesUnited States·Chicagosenior
Customer SupportTechnical Support SpecialistApplication Support Specialist
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Quick Summary

Overview

How You’ll Make an Impact As a Senior Application & Technical Support Specialist supporting our Axiom Financial Institutions (FI) solutions, you will provide application guidance and technical support to customers across financial planning, forecasting, and reporting workflows.

Key Responsibilities

Financial Systems Expertise – Demonstrate strong knowledge of Axiom FI modules and financial planning processes, including budgeting, forecasting, and reporting, to effectively support customer needs.

Requirements Summary

4–6+ years of experience working at a bank or credit union in financial operations or financial systems support Experience supporting financial planning, budgeting, or reporting systems Strong understanding of budgeting, forecasting, and variance…

Technical Tools
Customer SupportTechnical Support SpecialistApplication Support Specialist

 How You’ll Make an Impact  

As a Senior Application & Technical Support Specialist supporting our Axiom Financial Institutions (FI) solutions, you will provide application guidance and technical support to customers across financial planning, forecasting, and reporting workflows.  
 
You will partner directly with finance and operations stakeholders to resolve complex system and data challenges, ensuring their Axiom solutions are operating effectively and delivering accurate, reliable insights. In this role, you will combine strong financial systems knowledge with advanced troubleshooting skills to support customer success, drive issue resolution, and contribute to continuous improvement.  

Responsibilities

~2 min read

Find out more about Strata benefits here.  

How we work:
Our preferred location for open roles is Chicago, IL. We value in‑person connection and regularly host on‑campus events to create meaningful opportunities for our team to build relationships and collaborate 

Thinking about applying?  
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to careers@stratadecision.com. 

Here @ Strata… 
Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.  

We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.  

Our Core Values:
While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers.

  • We connect with positive intent.
  • We are helpful.
  • We own it.
  • We get better every day.
  • We are humble.

Location & Eligibility

Where is the job
Chicago, United States
On-site at the office
Who can apply
US
Listed under
United States

Listing Details

Posted
April 3, 2026
First seen
April 3, 2026
Last seen
May 29, 2026

Posting Health

Days active
56
Repost count
0
Trust Level
23%
Scored at
May 29, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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Senior Application & Technical Support Specialist (Financial Institutions)