Operations Associate

Stripe's global legal operations team is dedicated to delivering an exceptional support experience for legal entities, law firms, and government agencies reporting compliance violations and policy non-adherence. The team plays a vital role in managing and ensuring compliance with various legal requests and requirements that Stripe users must regularly follow.

• →Review and validate reports of violations flagged by various agencies while ensuring compliance to law and regulatory board.
• →Support users' concerns and provide exceptional customer service. 
• →Analyze current processes and initiate changes aimed at scaling operations and enhancing user experience.
• →Respond to reports submitted by legal and government entities via email.
• →Collaborate closely with other Stripe teams to enhance product offerings and improve messaging around new products and features.
• →Gather unique insights into how thousands of businesses using Stripe operate and scale.
• →Gain a comprehensive understanding of Stripe's operations from the ground up and contribute to the organization's future impact.
• → Play a key role in establishing a new team and fostering an operational culture at Stripe.
• → Partner with global operations specialists or business process owners to manage critical workflows effectively.

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• You have a user first mindset and are energized by the challenge of solving difficult problems
• You have excellent communication skills, both written and verbally
• You excel in critical thinking and problem solving
• You might have close to 2 to 6 years of experience in customer service or internal/external user-facing operations
• You enjoy learning about products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
• You are able to identify opportunities to improve operational efficiency 
• You have a process-oriented mindset and ability to get things done
• You enjoy working in an in-office environment with strong cross team collaboration and support
• You are able to prioritize and enjoy working in a dynamic space
• You are humble and have a proven track record for working well across teams and with external partners