Lead, Global Facilities & Workplace Experience

The Lead of Global Facilities & Workplace Experience is responsible for creating, managing and continuously improving StubHub’s work environment to support team member productivity, well-being and engagement. This role combines strategic facilities management with a focus on team member experience, ensuring that workplace operations align with organizational goals. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY or  Century City, CA. This role will require quarterly travel.

• →Leadership & Strategy:  
  • →Lead, coach and manage the performance of the facilities and workplace experience team of office coordinators/administrators and managers across global office locations. 
  • →Develop a long-term workplace strategy aligned with business growth and hybrid work models.  
  • →Collaborate with leadership to translate culture into the physical workspace.  
  • →Track and report on key performance indicators related to facilities and team member experience.  
• →Facilities Management:  
  • →Oversee the maintenance, safety and efficiency of all global company office locations.  
  • →Lead global vendor negotiations to secure cost-effective, scalable, and high-quality facilities agreements across diverse regions while balancing local requirements and global standards. 
  • →Manage vendor relationships for security, cleaning, food services and other workplace operations.  
  • →Responsible for the development and implementation of organization-wide programs to ensure compliance with health, safety, environmental, and building regulations. 
  • →Lead space planning, office moves, and renovations.  
  • →Develop and manage facilities budgets and forecasts.  
• →Workplace Experience:  
  • →Partner with People Experience Resources and IT to ensure a seamless onboarding experience for new team members.  
  • →Create policies and initiatives that foster collaboration and productivity.  
  • →Monitor workplace satisfaction through feedback loops, driving continuous improvement.  

• →10+ years of progressive experience in facilities, workplace operations, or corporate real estate, with at least 5 years in a leadership role.  
• →Strong knowledge of building systems, workplace safety, and vendor management.  
• →Demonstrated ability to design and deliver exceptional workplace experiences.  
• →Excellent leadership, strong communication, and project management skills. 
• →Experience managing multi-site operations and budgets.  
• →Strategic thinker with a focus on operational excellence.  
• →Strong problem-solving and decision-making ability.  
• →Customer-service results orientated with a team member-first mindset.  
• →Adaptable and innovative in a dynamic, fast-paced environment.  
• →Collaborative leader who builds trust across teams.