Assistant Store Manager

New Yorkmid

OtherRetailAssistant Store Manager

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Quick Summary

Key Responsibilities

Operational Excellence & Revenue Leads day-to-day Studio operations in the Studio Manager’s absence, ensuring smooth execution across all functions Manages inventory, supply ordering,

Requirements Summary

1+ year of retail management, customer-facing team leadership experience,

Technical Tools

OtherRetailAssistant Store Manager

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

*Please Note: The official title for this role will be Assistant Studio Manager*

Location: New York, NY | Reports to: Studio Manager | Full Time

Responsibilities

~1 min read

Operational Excellence & Revenue

→Leads day-to-day Studio operations in the Studio Manager’s absence, ensuring smooth execution across all functions
→Manages inventory, supply ordering, and operational task completion with consistency and attention to detail
→Tracks daily business performance and supports execution of sales strategies to drive revenue and hit targets
→Partners with the Studio Manager to identify and act on trends in key metrics, ensuring goals stay on track
→Upholds compliance standards, including safety protocols and piercing regulations, and escalates issues as needed

Customer Experience

→Maintains a consistent presence on the floor to guide the team and ensure an exceptional customer experience
→Actively supports resolution of customer concerns and models service recovery when needed
→Identifies experience trends and advocates for improvements that elevate the Studio environment

Leadership & Team Development

→Acts as a day-to-day leader for the team, setting a high standard for professionalism and accountability
→Provides real-time coaching and clear, actionable feedback to support individual performance
→Contributes to team development in collaboration with the Studio Manager
→Reinforces Studs’s values and fosters a culture of inclusion, collaboration, and continuous improvement

Requirements

~1 min read

1+ year of retail management, customer-facing team leadership experience, and demonstrated track record of operational excellence
Must be available to work a flexible schedule of five days per week (38-40 hours), including evenings, weekends, and holidays. Must maintain consistent availability
Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
Schedules may vary based on business needs, and full-time roles are expected to prioritize Studs as the primary employment commitment
Must reliably attend all scheduled shifts and maintain consistent availability
Will be scheduled in the Studio Manager’s absence; performs day-to-day studio operations across all functions
Comfortable standing for extended periods (up to 8+ hours) and able to lift and move up to 20 lbs
Comfortable handling chemicals and following all relevant health and safety protocols
Brings strong judgment, a proactive mindset, and a bias toward ownership and follow-through
Thrives in a feedback-rich environment and contributes to a collaborative, high-performing team culture