Store Manager

Honolulumid

OtherRetailStore Manager

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Quick Summary

Key Responsibilities

Operational Excellence & Revenue Owns the Studio’s overall performance,

Requirements Summary

2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing,

Technical Tools

OtherRetailStore Manager

Studs is a category-defining ear piercing and earring brand named one of “the 10 most innovative companies in retail for 2023” by Fast Company. Studs connects ear piercing with aftercare and earring shopping to create an end-to-end Earscaping® experience. We offer a better retail and digital experience that prioritizes safety and expertise in a cool, fun and welcoming environment, along with a wide earring assortment—all at an accessible price point.

*Please Note: The official title for this role will be Studio Manager*

Location: Honolulu, HI | Reports to: Regional Manager | Full Time

Responsibilities

~2 min read

Operational Excellence & Revenue

→Owns the Studio’s overall performance, driving revenue growth and achieving sales plans
→Reviews and analyzes business reporting to identify opportunities and adjust strategies
→Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution
→Owns scheduling within labor allocations and ensures payroll accuracy through regular audits
→Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices
→Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio

Customer Experience

→Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time
→Leads by example in service recovery best practices and ensures feedback loops are built into daily operations
→Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement

Leadership & Team Development

→Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices
→Coaches and provides ongoing feedback to team members, driving professional growth and accountability
→Creates a strong sense of belonging, collaboration, and trust across the Studio
→Navigates employee relations thoughtfully and in partnership with cross-functional teams
→Leads change management initiatives and helps the team adapt effectively to evolving priorities

Requirements

~1 min read

2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus
Proven success leading a team of 7+ employees, including specialized skill roles
Must work on-site five days per week at minimum (40 hours) and maintain open availability, including evenings, weekends, and holidays (no overnights)
Weekend availability (Friday, Saturday, Sunday) is required, excluding approved PTO
Scheduled days off typically fall on Wednesdays and Thursdays but may vary based on business needs
Schedules may vary and full-time roles are expected to prioritize Studs as the primary employment commitment
Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
Able to handle chemicals safely and follow all relevant health and safety protocols
Strong operational and financial acumen with a track record of achieving business goals
Brings a positive attitude, ownership mindset, and creative problem-solving approach
Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources