USD 80000-90000/yr

Internet Field Technician

Queens · Queens · Queensentry

OtherTech LeadInternet Field Technician

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Quick Summary

Key Responsibilities

In assigned cohort/borough: Monitor network performance, diagnose issues, dispatch, and be willing to travel to other boroughs on an as-needed basis.

Requirements Summary

At least 3 years of experience working within a corporation or consumer-focused environment, managing vendors and delivering projects.

Technical Tools

OtherTech LeadInternet Field Technician

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Reporting to the Team Lead, Network Engineering, we are seeking dynamic IT Field Technicians to contribute to the development and maintenance of technology for Success Academies. In this role, your duties will include interacting with stakeholders on various stages of the infrastructure lifecycle and collaborating with several vendors to deliver results. You will also be responsible for the deployment and integration of new technologies.

Responsibilities

~1 min read

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In assigned cohort/borough: Monitor network performance, diagnose issues, dispatch, and be willing to travel to other boroughs on an as-needed basis.
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Perform routine redundancy tests and liaison with 3rd party to replace failed hardware, create network diagrams, and search for areas of improvement.
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Help test changes and improvements in each assigned location before and after mass implementation.
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On-site support for events or tests, help with networking issues on Printers, VC units, and laptops. Clean up and maintenance of network closets and cabinets. Must be able to physically lift up to 50 pounds.

Requirements

~1 min read

At least 3 years of experience working within a corporation or consumer-focused environment, managing vendors and delivering projects. Have experience with internet technologies and an understanding of IP networks, DNS, routing, Wifi and communication protocols.
Have knowledge of products and technologies related to web performance and the ability to collaborate with MSPs, software engineers, business partners, and other stakeholders.
The ability to discover and remediate areas of poor Wi-Fi coverage or performance and work to resolve these issues in a timely manner and multitask and manage multiple projects in an efficient manner.
Possess a bachelor's degree related to IT networking
Must have a valid driver’s license, car, and the flexibility to work outside standard hours in case of an outage. Ideal candidates live within commuting distance of the NYC Metropolitan area.
Must have experience with Meraki Wi-Fi
Located in Queens, NY

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range

$80,000—$90,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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Please apply through the Internal Job Board via Greenhouse.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.