Client Experience Associate

Job Title: Front of House Coordinator (Junior)
Company: Boutique Transformation Consultancy | Borough Market, London

Ever walked into an office and instantly felt looked after, seen, and welcome? That feeling doesn’t happen by accident; it’s created by someone who cares. This is your chance to be that person.

We’re a small, fast-moving transformation consultancy based right by Borough Market. Our clients walk through our doors for big moments,strategy sessions, workshops, ideas that shape their future.

But here’s the thing: our office isn’t a glossy corporate lobby with a big reception desk. It’s intimate, human, and alive. Which means every single client interaction matters more.

That’s where you come in. You’ll be the heartbeat of our space, the first smile they see, the calm in the chaos, the person who makes everything feel seamless even when it’s not.

This isn’t just “meeting and greeting.” It’s about crafting an experience people remember.

Success in this role looks like:

• Clients feeling genuinely welcomed, not processed
• Meetings starting smoothly because everything is exactly where it should be
• Our team trusting you as the go-to person who keeps the day flowing
• Spotting problems before they happen and quietly fixing them

You’ll grow fast here. You’ll see how a consultancy really works behind the scenes, build confidence with senior clients, and develop instincts that most people take years to learn.

What makes this role special:

• Real responsibility from day one not just shadowing or admin
• Daily exposure to senior leaders and clients across industries
• A front-row seat to how transformation work actually happens
• The chance to shape the “feel” of a growing company

Perks & benefits:

• Office right in Borough Market (yes, lunch options are elite)
• Flexible, human-first working culture
• Direct mentorship from experienced consultants
• Opportunity to grow into operations, events, or client-facing roles
• Regular team socials and community events (you’ll help bring these to life)

Invite
If you’re the kind of person who notices the details others miss, enjoys making people feel at ease, and wants to kickstart your career in a place where you’ll actually learn, we’d love to meet you.

Come help us turn everyday client visits into something exceptional.