Customer Service Manager

Location: Lagos, Nigeria


The Customer Service Manager, Nigeria will lead the call center service team with a customer-centric vision, prioritizing customers to ensure Sun King’s customer satisfaction and operational excellence align with industry standards. The role is responsible for managing performance KPIs of the service teams, conducting regular team engagements including welfare checks, driving continuous improvement, and providing coaching and mentoring to build capacity. The role also involves stakeholder engagement to support joint initiatives aligned with business objectives and customer-centricity.