Service Centre Technician

Location: Nairobi, Kenya

About the role:
Sun King is looking for a Service centre technician to join the Aftersales operations in Kenya. This role will be be in charge conducting technical diagnostics of faulty products, quality inspections, and fault screening while ensuring accurate record-keeping and data analysis to improve product performance and customer satisfaction
Assist customer and partner inquiries, provide training, and drive process improvements to enhance customer satisfaction, service center operations and overall efficiency.
Work with relevant stakeholders within the company to achieve excellent customer service and product enhancements.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!